Hi friend, I'm so sorry, it seems like I'm reliving my bad experience. If you liked the interface of the site play on Winspirit.com it's a reliable, honest casino. They pay out winnings after a few hours. Before signing up to any platform I recommend you read the user reviews on trustpilot.com
At present, AskGamblers has closed my complain, stating that after reviewing the evidence (provided by BetPlays; I haven't seen any, despite requesting access or asking for them to be made public so everyone can see what this evidence entails), they have sided with BetPlays. Therefore, any complaints on the AskGamblers portal are pointless. Now, let's wait for the verdict from Casino.guru; perhaps here we will see if they share the evidence. I am disappointed that I wasn't even presented with the evidence the casino refers to; this is absurd and simply distasteful. After so many years of playing on various platforms, this is the first time I've encountered something like this.
Latest screenshots as maximum per post is 5, plus chat with support:
09:23 PM
I already did 2 complaints on askgamblers and on casino guru
09:27 PM
just say will you send me the money or not thats all
09:28 PM
09:28 PM
just do not waste my time
09:29 PM
09:29 PM
I have archieved all our chats etc
09:30 PM
09:30 PM
Hey there this is Jessie!
09:30 PM
Jessie =E2=80=A2 09:30 PM
hi Jessie
09:30 PM
09:30 PM
Sincere apologies for this delay
I am afraid i do not have exact information but i would advise you to check
in tomorrow with us as it a banking business day and we should receive more
information
09:32 PM
Jessie =E2=80=A2 09:32 PM
but Jessie, you are working there, just say me, will you pay me or not?
This is the question,
09:32 PM
09:32 PM
you blocked my Bp camp, you stopped with sending me promo offfers
09:34 PM
I have no pormo offers avaible anymore under promo tab
09:34 PM
whats going on?
09:34 PM
I didnt broke any of the rules, wagered eveyrrinhg what was to wager in the
bonus section
09:35 PM
I am just waiiting for my money
09:35 PM
09:35 PM
So, seems like you've used quite a lot of our automatic bonuses recently.
Our system has detected that you used more bonuses than intended and it has
placed an automatic limit to the offers you can claim for now. I'm sorry
about that but it's not something that I can remove myself. You will still
be eligible to receive personal offers from us on your deposits, of course,
but of the automatic ones may not be available to you. This may include the
BP Camp.
This should not affect the withdrawal you have but as it was escalated to
higher department to be reviewed it should be addressed tomorrow during
business hours
09:37 PM
Jessie =E2=80=A2 09:37 PM
ok Jessie, but please, do not tell me at the end, that I did something
wrong, as I am playing eveywhere even on low ranked casinos and noone has
hold my money that long, just take a look on my reviews at casino guru.
09:39 PM
09:39 PM
I am a honest person, pls do something with it tomorrow, I go to sleep now
and i need money as I said to you 2 days ago, I am out now as I touht you
will pay me as you said you will!
09:41 PM
09:41 PM
I understand, i am sincerely sorry you have faced this. I have just checked
in and we should receive final disclosure regarding the review tomorrow
09:44 PM
Jessie =E2=80=A2 09:44 PM
ok Jessie, but check the bonuses which I got were from the Bp camp,, so it
is my fault that won something using a bonus? You provided these bonuses to
me, and I had the luck to win, and now its my problem that I had a luck?
09:46 PM
ok Jessie, jave a calm shift, and a good night
09:46 PM
09:46 PM
Thank you for your understanding, I wish you a good nigh a well. And dont
hesitate to check in with us tomorrow
09:48 PM
Jessie =E2=80=A2 09:48 PM
ok, bye Jessie
09:48 PM
09:48 PM
Ernest Musial
+32 491 125 999
Guys, you were right these scammers just closed my account and consfiscated my winnings. I got this e-mail, after I added complain here and Casino.guru.
They wrote me this:
We encourage you to review our rules, specifically Betting Rule 3. Rule 9. and Rule 16. which is detailed in our General Terms and Conditions. You can access them using the link below:
https://betplays.com/rules/en/general-terms-and-conditions
Rule 3 is multi accounts haha. (I have no more than one account, this is just standard text they post to everyone to confiscate their winnings)
Rule 9 is Criminal Activity, Collusion & Cheating (how can you cheat on slots? XD Now I became even criminal)
Rule 16 Promotions: Terms & Conditions (they first give me big bonusses and thousands of points in BP Camp but if you win and wager you never see your winnings)
This casino should be banned forever from all partner sites.
Good that you have updated your complaint resolver regarding this swell.
We will investigate the matter as soon as possible, for sure.
as I wrote earlier, receiving 3300e from them is rather unlikely, BETPLAYS is a known scam, everyone already knows about it.
they really don't pay out winnings, there are hundreds of cheated players, everyone's story is exactly the same and the same points of the rules, they even steal deposits.
casino.guru's rating of this casino is the biggest mistake, this casino should have been blacklisted everywhere long ago.
How are they able to cheat sites like Casino.Guru shows that they are really good cheaters.
But still, no answer to the question Radka has asked here. 🤔
And now we are waiting for the next apology from the Casino Guru team.
I wonder how many users here trusted Casino Guru's safety index and were subsequently scammed by one of the biggest scam casinos on the Net, Betplays.
The Casino Guru team has consistently turned its back on its users in all cases against Betplays. They have accepted all of Betplay's more or less obscure excuses for not paying users their winnings.
Get that lousy scam casino down in the rating - or even better... get them removed from your site so that no more users fall into the trap.
Hm. I really don't know what we should apologize for, in this case, though.
That you couldn't provide any sufficient evidence in your complaint?
I really don't get the meaning of your post.🤷♀️
I wrote to you on askgamblers forum. Please write your story there so they will wake up and realize what they are promoting.
They also refused my 6193 euro complaint.
Askgamblers and casinoguru have failed us. I tried with my 50+ 1 star reviews on trustpilot. I even got trustpilot to remove every single 5 star review that was written in 2025.
Unfortunately casinoguru nor askgamblers were as productive.
If you were scammed by betplays please go to askgamblers and write a story about it on the forum. If more and more people write the story maybe they will wake up.
https://forum.askgamblers.com/topic/26324-betplays-if-youve-been-scammed-by-this-casino-tell-your-story-here/
It's amazing that so many people have come forth with the same exact story here, the same exact reason...
At least the score has dropped, but a 7.0? really?
Even after another person has joined the family? Ernestmus story means nothing in the grand scale of things just like ours dont if that 7.0 persists..
I wrote to you on askgamblers forum. Please write your story there so they will wake up and realize what they are promoting.
They also refused my 6193 euro complaint.
Askgamblers and casinoguru have failed us. I tried with my 50+ 1 star reviews on trustpilot. I even got trustpilot to remove every single 5 star review that was written in 2025.
Unfortunately casinoguru nor askgamblers were as productive.
Hello, yes I got your message, but I am unable to access the thread, its just forbidden for me, check this:
You wont believe me... But this is Dinos writing.. Dino is the head of the scam.. But hey dont believe me what do i know.. I'm just a fool who got scammed for 6193 euro by dino. Just like the others that you removed, that I told you were fake, you should remove this one.
Joseph Thompson
LCB User
2 months ago
Overall the site is very friendly and got a wide range of games to choose from, I have to give a thumbs up for the Customer service specially to Dino, he was patient and resolved my issue the fastest way possible and I received a 50$ bonus extra
Wojciech Mleko
LCB-käyttäjä
2 kuukautta sittenAlkuperäinen
Käännös
I enjoy playing at this casino and the bonus chips are easy to collect and if you are good enough to meet the requirements the cash out is easy, see any complications yet. Strong 4
David Gibson
LCB-käyttäjä
3 kuukautta sitten
I was surprised by how quickly my withdrawal came through. It’s nice to play somewhere reliable for once!
first name + last name - 50% chance fake review. Probably higher.
Why do I care so much ?
Because you're helping these scammers get rich with that 7.0.
They clink champagne glasses to your negligence.
They're living on soft ass mattresses because of the money stolen from here. Laughing at the complaints of us..
To be honest I'd be laughing too if I were them. Making me consider a change in career choices.
Running a scam casino seems easy.. Especially when you have to focus on 4k websites.
Hello, yes I got your message, but I am unable to access the thread, its just forbidden for me, check this:
They probably need to accept the forum post first. Askgamblers doesn't seem too cooperative about betplays.
https://forum.askgamblers.com/topic/26324-betplays-if-youve-been-scammed-by-this-casino-tell-your-story-here/
Probably gotta wait 1 day+.
The more stories that pile up there the more likely they will wake up.
Unfortunately NONE of us are getting our money back.
Lets everyone whos been scammed go and write a 1 star user review at the top of the page and watch casinoguru delete it.
I wonder why protect a scam casino..I really do wonder why
Stardacasino, dripcasino, 1gocasino, fresh.casino, dexterbet, jetcasino, legzo, slottica, pledoo, sol.casino.
Same software. Do not sign up to multiple at once, you will end up getting all you accounts limited. One at a time. Enjoy.
BUT WHATEVER YOU DO DONT USE BETPLAYS. Why? because you will get robbed and casinoguru wont believe you.
Next one:
Dear user,
I have been following your action here on the forum for quite some time. I'd like to believe your intentions remain good but the way you keep coming back just to slander us on our own forum is not the best form of cooperation.
So far you have not submitted a single complaint, yet you are always ready to criticize anything Gasino Guru does without even having the will to learn how we actually work.
Casino Guru forum is not your personal trolling space where you can come and go to offend us with your constant ignorance towards everything we have already and patiently explained to you—anytime you like.
Every player who believes any casino performs unfair actions against him will be heard through the complaint. User reviews are not part of the Safety index - as I told you at least 5 times already, same as the forum posts, by the way.
If you are not ready to accept that and change the way you interact here, I'll sort it out by excluding you from the forum. Feel free to submit complaints once you are prepared to backup your constant accusations with proof.
I'm sorry to see you go—closing your access now.
You could just read the old stories, go back 3+ months and you will understand.
I sound mean when I say this:
Please someone other than Radka. Please. Please.
This has sadly always been the point. Such passion to write posts on the forum but no will to submit a single compalint. I hope the other players will recognize that the forum is not the place where Casino Guru calculates ratings and we need your cooperation to investigate each matter through the complaint process.
Hey Romi, I have a couple of scenarios with screenshots that contradict what BetPlays refers to regarding double accounts, etc., as well as evidence of why they might be wrong. Ive added them to the complaint thread. Thank you for your cooperation.
That is great that you updated it. If it is something important, it is always a good thing to do.
Our complaint team will get to your complaint soon, for sure.
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