Betovo Casino - general discussion (page 3)

Made an account just to join the discussion for this website.

So any successful withdrawals at Betovo will likely take 7 days.

Upon receiving my withdrawal I asked customer support to close my account. They said they will get back to me on this. After one week I instead received an email from Betovo Support saying I had free spins on some slot. No mention of closing my account. If you would like to keep your sanity and money safe I would suggest not depositing into this site.

What you described here is a usual business tactic, you know. They try to keep their players this way.

Only if you state in your request to close the account that it is due to gambling issues should they close it right away, and of course, never send emails like this.

So, what was the reason for closing the account, if you don't mind me asking?

Hello.

I have question. I’m with Betovo for couple of days (7) and through initial badluck (loosing 5 000€) a managed to get to huge winnings and won 350 000€. I verified my account and was able to withdraw 5 000€ and hit my weekly limit. They seem to be collaborative (for now) in sending me 1000€ daily, but they are not willing to cut any deal to send me more - i have asked politely, tried to offer that im willing to pay a fee, but nothing worked.

Any experience or suggestion that i should try/do or i have to be patient and lucky and spend hopefully next 18 months withdrawing day by day?

Thank you,

Lukas

Hi, if a casino has any limits, they often have to stick to them.

It almost never or only rarely happened that the casino would increase them for the player.

I can only think of one thing: if they have any VIP levels, if you were higher, you could sometimes withdraw more, but the player has to play for that and therefore it could happen that you could lose some of your winnings.

I know it's not entirely pleasant, but as long as they pay you, trust me, you're on the right track.

There would be millions of obstacles in many casinos. 🙂

I requested a withdrawal exactly a week ago and they still haven't given it to me. Support is citing a large backlog of withdrawal requests. Is anyone else facing a similar problem?

Hi, I saw by the complaints that so far two players are also facing the same problem as you.  

A week would be quite enough for me, but I would like to add right away that we give the casino 14 days to resolve such a process. 

So if they told you that they have some delay and therefore a backlog then I would try to wait for some more time. 

If nothing is resolved and the casino has not let you know what is happening with your money, then you can come back and file a complaint. 

You think you can stick it out?

Hello, I deposited with Apple Pay, and the name wchiefs is displayed as the payment recipient, which they don't accept. They want an official bank statement with the deposit details. But I sent it to them. I've now sent them 30 documents, all of which say the same thing. I also sent them a video showing who the recipient is when paying with Apple Pay... But everything is ignored, and so I can forget about my €800 withdrawal request. It's a complete scam.

Oh, I found the complaint. It says:

"The player from Germany faces difficulties with the verification process, as his documents, including proofs from Apple Pay and his bank N26, are repeatedly denied. Despite uploading all necessary information multiple times, the casino claims N26 is not an official bank."

Well, I hope the complaint will help because it appears that Betovo Casino did not pass its homework very well:

"Yes, N26 is an official bank — specifically, a German digital bank headquartered in Berlin. It holds a full banking license from BaFin (Germany’s financial regulator), so it's not just an e-wallet or a fintech like Revolut in its early days.

Key facts:

Founded: 2013

Banking license: since 2016

IBAN: German (starts with DE)

Deposit insurance: up to €100,000 under the German deposit protection scheme

Fully app-based: no physical branches, just mobile and web access

Card: Mastercard (free with the standard plan)

So even if the name might sound more like a rocket or some kind of terminal, it’s a legitimate and regulated bank—just in a more modern format.

(That said, it’s worth noting that N26 has had issues with customer support in the past and has withdrawn from some markets (like the US and UK). But legally and regulatorily, it is definitely a bank.)

Hey, and I also upload my payslip (not accepted) my bank statement (not accepted) my creditcard statement (not accepted.

they accepted the Apple Pay deposit with my bank statement: but they not accepted my adress with this statement. I can cry. I never had this problem in 15 years of playing.

and the verify system I go through said it’s all okay I am verified. And then 2 hours later. It was manually rejected by the team.

Oh, I feel the frustration in the air. So basically, there is a huge inconsistency in what the casino support has been doing, and as far as I can tell, there are not enough clear instructions or guidance.

Or do you have any clues besides that N26 is not enough bank for the casino? Usually the hardest part consists of finding the exact problem the casino has not been ready to explain and then proceeding with alternatives... Speaking of which, how long have you been verifying yourself in this casino, please? When did this odyssey begin?

Hi, the Betovo website seems to be down. Does anyone know anything about this?

That's the same for me. But I haven't found any information about it anywhere yet.

It'll take about 2-3 hours, it seems to be down. It's happened to me at other casinos, but only for 10-15 minutes, not that long.

It's already up and running, is it working for both of you? Maybe they had some maintenance and it took a little longer, although I would say that a few hours is still okay.

So, is the website working for you? Could you let me know, please? 🙂

Yes, it started working at 10 PM Spanish time. They told me it was for maintenance. Thank you.

You are welcome. 🙂

If you have something you want to say about casino or experience you can feel free to do so: 😉

So far, they've helped me with the verification and I've already requested a withdrawal. The only thing they told me is that the daily limit is 600, which doesn't seem very good to me. I'll comment again when they make the payment. By the way, their chat support is very good in that they respond quickly and resolve issues.

That's what I like to hear. 🙂

Hope everything will be good and when you have an update, you can let me know.

Good luck with your withdrawal. ☘️

Like others, they won't let me do any Withdrawels.

Because of that, I asked them to shut down my account, and pay out my money.

But they just come up with some new verification ideas witch is nonsense.

I've given them all the asked for multiple times.

I'm stuck with €1000 and any help is much appreciated.

Hi, how long has it been since the casino has not paid you? If you are going through verification, you must first complete it in order to receive your money. So what does the casino require from you?

Try to tell me and I'll see if I can help.