BetNjet Casino - general discussion (page 2)

Hey, I'm sorry to hear that. Without further ado, I suppose the best you can do is file the complaint. After everything you've been through, I'm sure we're both aware that the casino will not be closed based on forum posts, but if you can follow the complaint process through to the end, you can eventually influence its safety index. Just a quick question: did you see the review? This casino should be avoided in its current condition... Low Safety Index already 🙁

How do I file a complaint , the closed my account down without informing me and taken my winnings of £3800

It's still the same way as it was in the past: https://casino.guru/complaints/create

Please keep in mind that this casino did not earn its low safety index for problem resolution; rather, the opposite is true.

Two weeks have passed since my request for closure due to pathological addiction, but still today, no one responds either by email or in chat

I no longer know who to contact and what to write, the request for closure should be my "right" but no one takes care of closing it

Hey, that must be very difficult to deal with.

Since the situation is pretty dire, I would suggest less official steps and do what I can to block my access to any casino on a technical level. For example, if there is 2-factor authentication required for access, I would erase the key, close the associated mailbox and ask anyone caring enough to change all your casino login details.

That’s just what I would do, but I can’t really imagine what it’s like to be in your shoes but something’s gotta be done, I agree.

I installed an app on my phone that blocks access to online casinos

I see.

You know, I was always wondering on what technical basis these tools work. I hope it helps you the best way possible.

They identify keywords on the site, and it is constantly updated, given the ease with which many sites change the domain.

Sounds good. Would you say that this tool you're currently using covers the majority of problematic sites? I'm asking because I remember talking with a few struggling players, and they weren't completely happy with the Gamstop app back then.

Almost all sites won't open; they're blocked. Some did open, but once the site was loaded on the app, it quickly blocked. Furthermore, if you enter a sponsor's email address, if you try to remove the app, an alert email will be sent.

Now it sounds even better; I appreciate such a handy description. May I know the app's name, please? During the last couple of years, I recall a few new projects that have launched, but I've lost track. In any case, I specifically find the alert email quite practical.

GAMBLING BLOCK, I pay about 8 euros per month, and at the moment, I find it very effective

Hm, that sounds really handy to me too. Just a while ago, I mentioned your experiences with the Gambling block to another player. Thank you once again for such a great tip.

This is a matter that concerns me closely, I'm happy to have been of assistance.

I can see that clearly, yes. 👌

Does anyone know what payment provider betnjet use for card payments?

Do not create account on this casino if you have gambling problems. They do not close accounts. I have sent multiple emails and they do not respond. On chat they say it will be revised but it won't.

Hey, I'm sorry to hear you're having this problem. If you've informed the casino that you're struggling with gambling and they still haven't closed your account, I understand how frustrating that must be.

Could you please tell me which contact channels you've used to reach the casino? Did you contact them only by email, or did you also use the live chat?

I'd also like to ask how long you've been waiting for the account to be closed, and what exactly you told the casino. Did you clearly state that you wanted the account closed because of a gambling problem? These details are important and will help us better understand the situation.

I used the chat and sent multiple emails with those details, they simply don't care. I sent the first email more than one month ago.

Then in your case I would recommend opening a complaint with us. Our team would try to look into your situation and possibly help if the casino cooperates.

I am attaching the link for the complaint here, and I will also give you a link to a guide where everything is explained about what you can expect from the complaint and the whole process.

Are you going to proceed with it?