BetNjet Casino - general discussion

If you want to discuss anything related to BetNjet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Money was paid out twice, everything went smoothly, and the KYC process is also very simple.

The payouts are relatively quick and straightforward.

Hey, thanks for the info; I hope it will be useful to someone. 

How long did the withdrawal and KYC processes take?🙂

Hi, you can ask support to check the documents; that only takes 5 minutes. The first payout took 4 hours, the second one a bit longer, about 8 hours.

Actually, I think it’s a pretty good time for both KYC and withdrawals. I’m glad things are going well and that everything at this casino is as it should be.

Is there anything you’d like to see improved, or anything you feel is missing here?🙂

I actually find the maximum cashout of the bonuses too low, otherwise everything is fine.

Okay, so what is the maximum cash-out for bonuses?

Stay away from this casino, I've been waiting for my account to be closed for 10 days due to pathological addiction, and despite emails and requests in chat, they won't close it and they don't respond.

Hello, I'm sorry to hear you're in this position. Given those circumstances, maybe trying some other methods to stay away from casinos, like asking someone close to change your logins and email client passwords, swiping your phone number, etc., could help too. When it comes to the casino's approach, may I know whether they somehow explained the delay? I guess we will find out more in the complaint, but if you want to talk, I'll be here.

They don't respond either in chat or by email. I've already blocked my phone. But to date, despite requests, the account is still open.

Oh, I see, so it seems the request remains unaddressed completely. Did you at least get some sort of automatic confirmation email stating that your request was received or maybe some ticket number? This is really not a very convincing situation; let's see whether the casino will cooperate with the complaint. If not, I would recommend the last resort option already mentioned, but I understand the casino should take care of such requests in the first place.

I asked via chat, they confirmed receipt, but they keep delaying. I asked for courtesy, I said I was out of control, but instead of closing the account, they send promotions and bonuses.

I see, so the chat confirmed that the email was received; however, support has not yet responded to address the request. Would you say the request was clear enough to let them understand that you have been experiencing a gambling problem and are thus asking for self-exclusion due to gambling addiction? Just want to be sure this step was covered, that's all.

Sadly, as far as the system works, promotions will come unless the account is closed properly; a request on its own is not enough to stop promotions, in some cases, even the account closure is not enough. 🙁 But that's probably not the matter now.

I explicitly stated that I was out of control! I "begged" them to close the account because I couldn't manage myself. I also explicitly stated that they were inciting me to commit extreme acts, but without any response.

I really do not want to bother you further, but in order to get the proper attention, the request should be as clear as possible. I hope you won't ever need to do that again, but if so, please use wording: "I request immediate self-exclusion due to gambling addiction."

Anything else is not that helpful; that's what I have seen in many complaints. Yet I understand that no matter how you presented the request, silence is not how the casino should react...

That's the formula I used! And I even argued and explained in detail, but they don't want to close! They take advantage of the dependencies to induce people to deposit.

I get that. You know I was asking to prevent any possible misinterpretation, and since your response was more general, I aimed to help out. If you're now saying that the request was specific, I believe you. Now I truly wonder what the casino is going to say, to be honest.

I have the transcript of the chats, but nothing, they won't close it!

Just to narrow it down, I was talking about email requests, but let's save those details for the complaint. I do not want to stress you further. 🙏

Where do I start these guys have scammed me , I have had an account with them for over a year now.

I recently deposited £740 from my bank account and the payments did not go through so I emailed them to say you scammed me and then later on the payment went on my account this was because I used there transfer payment scheme on there site. 

I then lost all my money but yesterday I deposited £50 and won £3800 they then said I cannot take my winnings due to a card 6 months ago where they needed proof for even though I didn’t use that card for when I won £3800, I then said I cannot provide that card as it’s now been terminated I then was stress as they was saying I have to get something from my bank , so I called my bank today and they said they only can send email to prove the card was mine and now has discontinued.

I then sent an email and they disabled my account without telling me any reason why they banned my account and they taken my winnings away from me. I have complained to there support@betnjet.com and they have ignored me also have evidence of all chats different people saying different things I have never been treated this way. This company has scammed me and I want my funds as I have shown them everything that I am a legit customer. I am now with no money as they not only taken my £3800 away from my they have taken my deposits to. I need help and this needs to be looked into urgently. 

They have done this to so many United Kingdom players this site needs to be shut down they just take peoples money and don’t pay out there winnings . I’m so angry right now .this has left me depressed and major anxiety attacks.