9 months ago
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Hi, I saw that you have opened a complaint about this case.
However, I would like to point out at the outset that it was not a good idea to open a second account, because it is a violation of the casino rules. Did you tell the casino before you opened the second account that you were planning to do that ?
Regarding the one you are supposed to reopen, did the casino itself tell you that they will leave one open and close the other one and you can withdraw your winnings ? Because that seems unlikely to me.
Let me know when you have more information.
Yes I reported to the site on I had lost all my data so I wanted everything transferred to this new account! And they asked me for details but I didn't respond anymore because I was able to access the other account.
Yes he told me that the request was forwarded to the service and I have a friend who experienced the same situation and they reopened the account where the money was.
Oui j'ai signalé au site sur j'avais perdu toutes mes données donc je voulais que tout soit transféré dans ce nouveau compte ! Et ils mon demander des détails mais je n'ai plus répondu parce que j'ai pu avoir accès à l'autre compte.
Oui il mon dit que la requête a ete transmise au service et j'ai un ami qui a vécu la même situation et ils ont réouvert sont compte ou il y avait l'argent .
Oh, I'm quite curious if you'll be able to arrange everything with the casino without any problems. Be sure to let us know what you find out in your complaint and also here on the forum.
I'll be eagerly awaiting your update.
My problem still hasn't been resolved.
I only receive automatic responses I want to be able to speak to the service concerned not to the chat service because the chat says it does not have access to the file to reopen my account so I have to wait
Mon problème n'a toujours pas été réglé.
Je reçois que des réponses automatiques je veux pouvoir parler au service concerné pas au service chat parceque le chat dit qu'il non pas accès au fichier pour réouvrir mon compte donc je dois patienter
Hello, so you have a closed account according to what you write yes ? Do you also have some money in your gaming account in the casino and that's why you need to reopen it ? Why did you close it, if I may know ?
Help me understand the situation a little better please.
Hello, can I start by asking you when you talk about the bookmaker, does your case concern sports betting? Why doesn't casino want to pay you? What happened?
Please describe the situation a bit more.
So when you enter another withdrawal, it is also rejected? Have you tried any other payment method? The casino didn't take your money, did it?
If you need help, I have some links where hopefully you can get it. I'm giving them to you because we at Casino.Guru don't deal with sports betting because we don't have the experts and we don't have a branch.
You can find the links here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you managed to solve something, let me know, because it shouldn't be left without an explanation from the casino.
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