The player from Cameroon had been waiting for three days for his account to be reopened, and he had money in it. He admitted to creating a second account after losing access to his first one, which led to both accounts being blocked by the casino. The player claimed there were other users who experienced the same issue and had their accounts reopened. We explained that creating multiple accounts was a serious violation of most online casinos' rules and typically resulted in account closure and winnings confiscation. Despite extending the response period, the player didn't provide further information, leading us to reject the complaint.
Betmomo Casino - Player's account blocked with funds.
Amount: 24,900,000 XAF
Betmomo Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Hello,
I HAVE BEEN WAITING FOR MY ACCOUNT TO BE REOPENED FOR 3 DAYS AND I HAVE MONEY INSIDE IT
Automatic translation:
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10 months ago
Dear brandonkanga,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
Do I understand correctly that XAF24900000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
Translation
Yes I have $40,000 in the account and I won at the casino.
I had lost access to my old account so I opened another one but I didn't check so the site blocked both because I shouldn't have two active accounts.
They told me my first account would be reopened and I've been waiting ever since.
I repeat that several people on the site experienced the same situation as me and their account was reopened
Automatic translation:
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10 months ago
Thank you for your reply, brandonkanga. Please understand that creating multiple accounts by the same person is prohibited by the vast majority of online casinos and it is considered a serious breach of one of the most basic rules of online gambling, and it usually results in the account being closed and winnings confiscated. I checked the General T&Cs and I found this:
23.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User.
Furthermore, you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
