Betfoxx withdrawal and support fraud (page 24)

oh my god, they’ve close my account and taken my winnings! They e said my documents didn’t meet the verification and closed my account! I’m devastated as I was relying on this 😭😢

Oh no. How much was it? Surely theyd just to send some other stuff to verify

£1500 absolutely gutted. They have no reason to not accept it, I sent everything they asked for

My problem I deposit 130£ and win 1000£ and I can’t withdraw because not enough deposit…. Support said we only can do no more than 250% of your deposit wtf??

That’s a joke. I deposited £200 one time withdrew £500 and next time £100 and withdrew £500 no problem

Try to submit a complaint here, so our team will get informed about all this, and together we can lower the rating of this casino if they don't communicate with us regarding your issue.

Here's the link for you.

Also, please try not to rely on the money from online gambling in any way. It could lead to many issues, unfortunately.

Hello,

Yes you are right about Nalu casino, they are scammers.

I deposited 3 times there and they voided my winnings inventing lies just to not pay me. I won 650 euros and they accused me of using vpn, disguising my verification documents, which by the way were approved by them 2 days before and that i was a bonus abuser. All of this are just lies. I didn't use vpn since their casino accept swiss players and i never use vpn to play on casinos. I didn't disguise any documents, i send the same always on every casino and those are my official ones. And i didn't abuse bonuses, i just used their welcome package which was available on my account. People do not play there, they are scammers who won't pay you.

sorry you had to experience that. I using R2p bet right now and got paid out within a day and been paid several times since, good bonuses too. I used to have a problem with pending withdrawals, but now coz I waited 20plus days with Bettfoxx. A day or two wait is nothing now.

Hope you have better experience and claim some winnings next time 👍

It is not even about the money anymore but it is very frustrating to be accused of things when you are innocent. So i stop playing casino, i am tired of worrying if I'll be paid or not. I'll find myself another hobby.

Best regards,

Caz did you get all your winnings ?

I don't think we have this casino in our database, so would you post the URL of this one to our thread here, please, so our team can have a look at it?

Did you also know that you can file a complaint for a casino that is not on our list? So if you need our help, don't hesitate to do that.

Was it some recent experience?

Hello Romi,

yes it is recent. I played on Friday night and won. My account was verified on Sunday so i asked a withdrawal, and on Monday i received this mail from them:

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €600.59 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your last deposit (€50) remains in your account.

This is nothing but lies to not pay my winnings out. I am a honest person and i did not use vpn or disguised my documents and i only used bonuses which were part of their welcome bonus package.

The casino is nalu casino and here is the url of the casino: https://nalucasino.io/

I already submitted a complaint on askgamblers since the casino was not here but they rejected my complaint saying they do not take part when it comes to terms or bonus violations. To me, it is bullshit because you cannot just use your terms and conditions, accuse a player and take his winnings without any proofs of the accusations mentioned. And i know they have no proofs, they just keep saying these terms and conditions as defense.

I have also submitted a complaint to their license giver on Monday, which is not replying yet.

And what also surprised me is when you search for some games, sometimes they have the game in double, so i do not know if they use that to trick player and use it as a strategy to not pay out.

See for example:

And when you click on first game and on second, the irl address appears different, see:

Hello, I have read your problem and I would say at the outset that if you don't feel that you have violated any of this, I would file a complaint with us. The fact that we don't have a casino on the site doesn't matter, it's enough if you choose another one but write in the description which one it is. 

In our system I saw that we already do a review of the casino and it doesn't look good. But when it will be visible I am not sure. 

Anyway, if you are not aware of a violation of any rule mentioned by the casino, I would definitely lodge a complaint.

You might as well mention these games, because I don't quite know why there are 2 of them. I haven't come across it yet, so maybe our experts could explain it to you better.

So what do you think? 

Hello Jaro,

I can assure you that i didn't violate anything, their accusations are nothing but invented lies.

I didn't use vpn since their site is available to swiss people. I didn't disguise my documents, i sent them my official ones and i didn't abuse bonuses, i only used their welcome package available on my account. Not to mention that they keep sending me bonus offers by mail and on phone, why send me if you accuse me of bonus abuse.

I have submitted a complaint with their license giver and they replied to me, i wait their decision.

In case they take casino's side, I'll of course submit a complaint here because I'm a honest person and I'm innocent.

About the games in double, i have to admit it surprised me when i played and i was wondering why there are 2 of them. Yes, i would love to have an expert opinion on it. Thank you.

I'll come back here and inform you about what happened.

Thanks for your message.

for the guys who have been paid out by betfoxx, does this mean my money is on the way? It usually says pending? But I haven’t received.

thank you

Well, we'll wait to see what the license says and when they give you an answer, feel free to come and share with me what you found out. I'm really curious to see how the whole case develops and how it turns out. 

I'll keep my fingers crossed for you.🤞

Yes usually follows a day after this status.

You get your winnings mate ?

have tou been fully paid up ?