Betfoxx withdrawal and support fraud

On July 20th, I requested a withdrawal of 500 euros via crypto from Betfoxx. They have a processing time of up to 72 hours. After repeated inquiries, they said "during the day" several times and after repeated false statements in the live chat, they always said that the responsible department had not responded. And to top it all off, since yesterday, nothing has been answered - you don't get an answer by email or live chat. The live chat opens and you can see that it is being read but every agent ignores the messages. That looks like a deliberate rip-off, doesn't it? Will I still see my money? Can anyone help me?

Hi there.

First of all, I'd like to say we are happy you've made it here. From my perspective, a decent casino should somehow be able to work out such a delay or suggest options. Speaking of which, has something of the sort happened? under these circumstances, casinos usually try a different payment method to fulfill the withdrawal request. Frankly, I feel you have just been tolked out.

Well, we have an extremely dedicated team of experts who try to resolve these issues by, let's say, reasoning with the casino representatives. You are more than welcome to get in touch with them if the casino fails to pay you by the end of the week. Technically, we give every casino a fair chance - 14 full days - to settle the problem without our interference.

There is, however, a point that concerns me.

Even though this Betfoxx Casino has not been listed so far, the review is underway. Sadly, the results are quite bad. The current internal Safety Index is 2,8, equal to a "very bad" description. Simply put, playing in this casino is very risky, and the same goes for withdrawals.

On the other hand, it might be an opportunity for both sides. If they are willing to cooperate, we will do what we can to help you out.

Despitethe fact that there is some time left for the casino, are you interested in lodging a complaint?

First of all, thank you very much for the quick response!

I tried to use a different withdrawal method but it was ignored or blocked.

I saw another user on your site who has exactly the same problem with Betfoxx as I do. It's being put off and then ignored after a longer period of time.

Of course I would be willing to cooperate but what do I have to do for you to help me and contact the casino?

Kind regards

Marvin Ross

One more thing,

If it really is a rip-off then why is the payout still on pending withdraw? They could just block me, couldn't they?

What would you do if nothing else happened?

500 euros is a lot for me O:

Well, I'm sorry your request was ignored. But I'm not surprised at a casino like this because, as Radka said, it wasn't the best choice. 

If you are able to cooperate, you can file a complaint with us and our team will try to help you contact the casino, but whether they will respond and try to resolve things I do not advise you. If they don't, then there will be consequences. 

So if you are interested, you can lodge a complaint here on this link. ⬅️

Are you in?

Hello I’ve been back forth via chat line about my pending withdraw since the 22 August 2024, I’ve done all acts suggested by the agent and am on my 2nd week of waiting a reply via email.. am pondering wether or not to lay a complaint..

Hi, if it's been going on for more than two weeks, I would definitely go ahead and file a complaint if the situation hasn't moved anywhere. 

But let me ask you a couple of questions. Are you already verified with the casino ? I'm asking because I see a message there that you have to upload your ID/passport.

The next thing I noticed is that on our website we have a withdrawal limit of 1000 per day. You have a withdrawal that exceeds that amount. The casino didn't tell you anything about this ? 🤔

Hi Jaro, yes I am a verified player. I can only withdraw via crypto the upload id/passport is for visa withdraw option.

I have tried using that form of withdraw it just gets reversed back to my player account.:

as for withdraw limits they do have them..

Good, and the casino also gives you the answer why it keeps coming back to your account. It might be a good idea to ask them about limits or things like that, because that might be what's stopping you from withdrawing. Also, did you use the same method for withdrawing as you did for depositing ? 

No I deposited via visa and they only allow crypto withdraw..

still no response via email and chat line says they can’t help as they have nothing to do with payments..

In this case, I would recommend filing a complaint with us and our team will try to help you if no one answers you. 

You can open it here on this link. ⬅️

What do you think, will you go for it ?

Hi, I am having exactly the same issue with betfoxx !!! Day 8 of my £500 withdrawal pending.

Has anyone received any funds?

Is your account already verified at this casino and did you have any successful withdrawal there before?

Did the casino give you any explanation regarding your payment?

Hi yes as far as I am aware, I have not had any response to emails.

live chat just say it’s another department and they can’t help x

They have now said they have an issues

So hopefully they will be able to fix it shortly and get back to you.

Please keep us updated.

Any joy with withdrawals yet guys?.. Im currently 1 week in, still waiting for verification to be confirmed.. Email replies are slowing down. Whenever I se the live chat I just get the response "we'll pass it onto the relevant department".. Getting so angry with them, don't wanna show it in my messages incase they just block my account... Only way I can see going forward now is applying for a chargeback with my bank..

On 27 September I requested a withdrawal of £500 I was told the time frame for withdrawals was 1 to 5 days, I have since been told 62.1 of the T&Cs state payments are generally processed within 72 hours of it being approved by the payment department but can take up to 15 days, they have a time frame listed for you receiving payments once the request has been approved but they do not have a time frame from you requesting the withdrawal to the payment department approving it.

my account is fully verified and I have received a withdrawal from this company so do not understand what is going on.

i will be closing this account not only because of lengthy wait on payouts but also because you can only withdraw one amount minimum £500 maximum £500

Hello, I would like to say that at the beginning we give casinos 14 days to sort out KYC and player withdrawal. I see you've been waiting for a week and you still haven't learned anything new I suppose. If the two weeks are up, you can try to file a complaint with us before requesting a chargeback. In some cases it may be the last chance to get your money back, but it may also mean that you won't be able to play in a lot of casinos, because I would say they consider it a "fraud".

I would also try to wait until you have completed the verification and then see what happens.

Do you think you can handle it?

Hi and thanks for your experience you described. So if it's a long wait for a withdrawal for which you decide to close your account, I don't blame you. There are a lot of options for players nowadays and you can choose something that suits you better. 

What payment method did you use to withdraw?