BetCoco Casino - general discussion

If you want to discuss anything related to BetCoco Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Wagers with "Real Balance" only count towards completing the wagering terms. While wagers with "Bonus Balance" do not count towards the wagering terms.

I don't understand what he means?

Hello,

It sounds like some sort of bonus term, saying that you can only use your real money to complete the wagering requirement. You can only wager your winnings using your own real money, I'd say.

Looks to me like this term has been changed by the casino as I managed to wager the welcome offer with bonus balance and withdrawal over 1K EUR

not paid in neteller at betcoco casino,since 29-11...my withdraw is still pending...live chat is almost automated...

Hello,

can you share more details, please?

One of the most important aspects of withdrawal is verification, so for instance, has (and when) your account been fully verified, please?

I am fully verified at betcoco casino,since 26/11.i played with bonus and fully wagered it.I had real balance and asked withdraw.There was no term at bonus terms that it was violated.They are just scam casino.They rarely answer at live chat and they said that their payment provider, Softgamings, has reported issues with Neteller payments.I play at casinos 13 years...I never had problems with Neteller. Neteller is not the problem.The casino is the problem...i really wonder how SG International, gave licence at this casino...they have totally crossed the line..i asked withdraw at 27/11.....

Sadly, this is not an exception. A month about few casinos admitted problems with payment providers and Visa card transactions were unavailable completely.

I would find it a good sign that the casino admits such a problem. The most important thing is to try to solve the issue quickly, but this must be done by the payment provider, I'm afraid.

Is there any alternative payment option you can use instead?

They do have alternative payment.Bitcoin.i will not use bitcoin withdraw.i dont have and i wont have.Radka,i am afraid i dont believe all this stories from the casino.Today ,chat said that they have many withdraws lately and there is traffic jam at the financial department.Chat has no idea and their answer are ridicilous,really,not even a 4 year old boy would believe them.I am experienced at casinos,betcoco is a sad fake story,not a casino.even if they finally pay me,i will not change my mind.

I have requested profit since 5/2/22 and it is 12/2/22 and they have not dealt with me. The amount is 517 euros and I have requested a bank transfer, they keep saying that they have many cases to settle and they are not in time, I must have fallen for scammers, if they don't pay me I will file a complaint here. My Account has been successfully verified

did they finally pay you?

Hello and thank you for sharing your issue. I must say that it is quite refreshing to hear that the casino openly admitted they are in delay. Normally the players are ignored instead in most cases. I would say that's far worst.

I would suggest the complaint, but since we know they are just in delay, I truly suggest patience. Not ideal, I know, but would submitting the complaint change anything? I personally don't think so. I'll leave that to you.

Can you explain what happened?

I guess that we can only guess. If you take some time to reply in more detail, we may be able to offer you a helping hand.

Hey there!

Thank you very much for your fair and square update. It must have been hard, I only wish your post helps others to spare the nerves.

What makes casinos reliable if not adequate and smooth payouts and caring support?

I always say the player should be well-informed or should feel like the casino cares if troubles occur.

Yes, since they broke my @@

Hi all!

I created a withdrawal request on March 14, today is March 23!

13 days waiting for the withdrawal of funds, the support service blames the financial department, they write stupid excuses and promise that the money will soon go to my account! they say that the application is accepted and the money will soon be credited to my account, but nothing happens! in 13 days, I was contacted only once by the financial department and, apart from lies, I did not hear anything from them!

Talk to Lucia in what's app https://betcoco.com/pt/contacts/feedback. She solved my case but I had to insist. Tell her you are waiting for more than ten days. The attendants are chat box, they doesn't solve anything and e-mail neither.

Sorry if you don't understand some words, my english is ridiculous.

thanks, I'll try

I text them on whatsapp but they don't even read

This is just a heads up for any gamblers experiencing long withdraw delays I have been a casino player nearly my whole life and some.... I would actually say 40% of casinos including some reputable casinos practice shady unfair tactics at all levels but all aimed towards saving the casino money one such tactic is the constant issue with withdrawal delays you'll never be told what the actual issue is because there is no issue they are not delayed and could get you your winnings in an acceptable time frame however the casinos don't really want to give you your winnings but law says they must so what they do is purposely draw out the withdrawal process as long as possible because the longer they take to pay you the more likely it becomes that customers get fed up waiting and dip back into their winnings to play some more because while you're waiting 2 weeks to a month to get paid you are unable to play at the casino so the longer they can make you wait the higher the odds are you will just begin playing again with the winnings only now that you've won something specily if you've won 10k + your account gets shut down and by shut down I mean your account still works like normal only your odds of winning has all but been reduced to nothing so they can try to reclaim their losses betway is one site that does this I won 10k from betway it took more than a month to be paid and the next time I played at betway I couldn't win anything I could go through 100 dollars never hitting any win the entire $100 that was worth more than the cost of the spins so if I was betting $1 out of a total $100 not a single win was worth more than $1 and would go through 30 spins without a single win on a regular basis and on top of this betway also has a daily free spin reward that resets every 24 hours and everyone who's deposited gets 1 spin every day on this wheel there are free spins $1 free bet $1 casino bonus and 1 spot on the wheel of course is no reward and before I won the 10k I would log on every single day without fail to collect my free spin and 80% of the time I would get a reward and 20% would land on no reward but it wasn't often so it was a daily ritual I enjoyed doing well after I won that 10k and came back the first time back after the win I blast through 300 dollars with hardly a win and then of course my free daily spin lands on no reward..... Ok fine it happens but I'm still coming everyday to collect my free spin then I start to notice the next day no reward again the next day no reward again and again and again and again it is now 2 years later and to this day if I log on to betway and use my free spin it is garaunteed to land on no reward every single time. Which itself is super shady and likely illegal but it in my opinion is proof that these online casinos with no morals are without a doubt capable of effecting the payout rates and amounts and they are able to reduce how often bonus rounds are awarded and the amounts they pay out not all casinos do this but plenty do so be aware don't fall into one of these casinos which this coco casino is sending red flags in my opinion they are deploying unfair and likely illegal tactics to maximize profits. The simple fact casinos use RNG random number generating machines the very same types of RNG that all the app video games use where you pay an amount to open a chest that has an extremely low chance at getting the 1 great item and extremely high chance of paying for useless junk and those app developers would change the drop rates for the good item constantly you could even pay for it extra for an increase in the odds of getting a drop.

Anyways just my experience dealing with casinos the last 35+ years and that doesn't mean there are no good honest casinos there are just that there are less honest ones too and to be alert and watch for red flags like the majority of complaints coming to a casino about lengthy withdrawal delays if something doesn't feel right just ask yourself could the casino be benefiting from whatever the issue you're having is