Betandplay Casino - general discussion

If you want to discuss anything related to Betandplay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino simply closes the account without prior notice, and the customer isn't informed. The money in the account is simply withheld. I've never experienced anything like this in 20 years of gambling...this place is a disgrace.

Chat is incompetent...management doesn't respond.

Submitting a complaint here is not possible because I allegedly do not fill out the captcha, but it is not displayed to me at all

If you are not able to submit a complaint here, please try to do so from another browser. Also, using the incognito window sometimes helps.

I hope that our team will really be able to do something with this issue of yours and help you out.

Have they sent any explanation by email to you regarding all that?

No, in the chat they said the colleagues will get in touch...but they haven't for 2 days......why should I use a different browser, they said the management has blocked my account, no matter which browser I use...but the money will probably be withheld...these are mafia methods

nothing is happening...please take action

Sorry, but you have misunderstood me here.

If you are unable to submit your complaint on our website and it always shows an error you mentioned before, use a different browser to log to our website and submit your complaint then.

It happened before that players were unable to submit it from Chrome, and when they switched to another one, it was all good.

Could you try that perhaps?

We are unable to take any action without you filing your complaint first, you know.

I can't do anything, no matter which browser it always wants captcha but it doesn't display it

I'm sorry to see another user facing the captcha problem.

Could you kindly post a screenshot so the website URL is visible once it happens, please? My colleagues are trying to locate the problem and this would help them greatly. 🙏

Was just wondering if any1 has made a withdrawal to NAB was wondering how long withdrawal took to hit Ur bank account

How long have you been waiting for yours?

Hi, thanks for describing the situation. 

Did the casino also tell you why you don't have the money yet? How long have you been waiting for it, please? Was there anything you needed to do, like verify?

Hello, I have a question 🙂

I played at Bet and Play and won a little, but I have the following problem: I used a Paysafecard to deposit, which I redeemed. I verified my ID with all sorts of things, and my withdrawal was always rejected. Up until now, I only had the Paysafe user interface but no account, so I couldn't get a Paysafe "account statement." My question is, how can I verify my account now, since they're requiring it, and I'd like to withdraw the money.

Kind regards and thank you for your answers

Hello, I've encountered this problem before and sometimes it's really hard to explain it to the casino. 

Have you tried to ask if there is any alternative to verify the deposit or if there is nothing that can be done if you don't have an account there? 

If you couldn't get anywhere with them and nothing would help, I would recommend you to open a complaint, which I just noticed you already have open, and then our team will try to assist you.

I would try your best to reach an agreement with them first, but if they ask for something you can't deliver, then we will be at your disposal.

What do you say?

That sounds great, thank you very much!

That would be great, yes, casino is closing unfortunately

Oh, that's quite a twist, did you get an official notification about the closure?

No 😂 that was a German saying, the casino is blocking it

So there is no official mention of it anywhere?🙂

No, there was no official announcement