BC.Game - general discussion

If you want to discuss anything related to BC.Game, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The moderators are over the top, they gave me 89 years of being blocked from the chat rooms, the moderator exaggerated and without prior warning.

Hello! As an administrator, I find this situation quite curious. Do they sentence punishment in years, for real? 🤣

Are you saying that it's possible to receive a life sentence for actions taken in a forum or chat group? Interesting system. To be honest though, if I have to restrict someone or ban him, I do not expect he would agree or understand my argumentation. That's basically the reason why players eventually get banned here.

However, it primarily requires a number of warnings and lengthy debates about viewpoints.

If you would like, you can share more of your story.

I've been in that casino for 3 years, it's been my favorite since I met it and I'm vip42 and they've never silenced me from the chat room and when they do it, they don't even review it.

And I say 89 years, which is more or less the sum of the 25,000 days that appear in the ad.

Thank you for your response.

Do you at least know what has happened? What do you mean that they did not review it? Furthermore, are we talking about just a chat room? I guess that's less painful than having the whole account closed, what do you say?

He just unfairly banned me for some GIFs I posted by mistake, and he just muted them. Afterwards, my friends complained in the chat about why I didn't deserve that because I used to be very active in the chat and I would have done it a thousand times. I'd rather have my account closed.

Oh, I see. Well, I guess there is just one way around: finding another casino chatroom, though I understand losing the ties with this group really hurts. 🙁

Bc I wouldn't change it for anything so I just hope that the support guys will make me happy someday

Hmm, in that case, I keep my fingers crossed for you! 🤞

Hi Daniel and Radka,

Could we have a discussion about BC.Game’s responsible gambling features, specifically the loss limit tool? I would like to understand what level of protection these limits provide to players if they do not activate and function in real time. Could you share more information on that point?

Sorry to butt in, but there's no limit, my friend, it doesn't work. I lost 25k USDT, more or less half a million that I had in MXN currency, the worst in that.

Hello, we can talk about it, of course! Since neither of us plays in this specific casino, it would be best if you introduced these concrete BC.Game features to us. Could you please explain how this tool is intended to function?

Because, in my opinion, it is more about the complaint:

"Dear ptaylor78,

Unfortunately, we’ve reached a point where keeping your complaint open is no longer productive. Based on our previous experience with handling complaints involving BC.Game Casino, I had hoped we could make progress. However, despite receiving some additional details and evidence from the casino representative, they have not provided responses to my follow-up inquiries, which were essential for moving forward with our investigation.

As communication from the casino has ceased, I’m unable to offer you a suitable resolution without their cooperation.

For now, I must close this complaint as unresolved.

I completely understand this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to adopt a more cooperative approach in the future. Should the casino decide to respond, we will gladly reopen the complaint and you will be notified via email.

I’m truly sorry we could not provide a better resolution in this case.

Best Regards,

Kubo"

Sadly, I have no way of investigating that.

Separate from my complaint, I am asking for a discussion: If a player sets a $100 daily loss limit on a casino site and the casino represents that the limit will activate immediately but it does not, allowing the player to keep losing beyond $100, is the player really being protected by that tool?

For me, it all starts with the question of why the player is not allowed to set the limit anytime he feels like it's needed. However, I am unsure how the rules work in this casino; if I were informed that the limit is active, I would assume it is enforced.

Casinos like BC.Game promote responsible gaming tools, but they fail in practice. At BC.Game, players are told that activating a loss limit will take effect immediately, yet that promise is not kept.

In reality, the limits do not take effect immediately. A player can set a $100 loss limit and still be allowed to lose $2,000. BC.Game is aware its loss limits fail to work in real time.

When players file complaints about BC.Game’s failed loss limits, the casino either ignores them or fabricates evidence until the case is marked "unresolved." The only consequence is "black points," while BC.Game still enjoys a B+ safety index. Most players don’t even see the black points, know what black points are or that they even signal a problem.

How can a casino that offers non-functional loss limit tools, dismisses player complaints, and manipulates the process still be labeled safe?

https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed

https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure

Hello,

And it can also be the case of malfunctioning, which is a terrible thing when loss limits are involved.

However, the way I understand it, this is exactly why the complaint was closed as an uncertain case:

"The Complaints Team acknowledged the complexity of the issue due to conflicting evidence from the casino regarding the activation date of the loss limits. However, after extensive communication and despite the player's substantial documentation, the casino's responses became infrequent, and the matter could not progress without their cooperation. Consequently, the complaint was closed as unresolved, with the potential for reopening if the casino decided to engage further."

I believe that if the casino continues this practice regularly, it will lead to an excessive number of complaints and, with the same approach from the casino representatives, further penalization.

Well, I agree the casino is not doing well with its own limits and technical workarounds, and it is no longer the safest grade but above average. It has been penalized twice, as you can see.

Thank you for highlighting this issue; it appears that this casino is much safer for players who do not require such limits, which is good to know, of course.

Actually, the case was closed as unresolved because even though I submitted extensive contemporaneous evidence on June 19, the day of the loss limit failure, BC.Game responded with a two-sentence fabrication claiming I did not set limits until June 26 and then ignored the Casino Guru complaint for 72 days. Their refusal to cooperate is why both my complaint and the one from the player in Brazil were closed.

What evidence standard is Casino Guru applying in weighing evidence? One party provides detailed, time-stamped proof from the day of the incident. The other offers unsubstantiated claims months later. Yet somehow this is treated as an "uncertain" case.

In the end, BC.Game takes only a hit of the "dreaded" black points while keeping my $1,500 and continuing to offer loss limit tools that do not work. That’s a hollow consolation for players and lets the casino avoid accountability.

I see, and I believe that's what Kubo meant in the final summary.

I'm sure you weren't satisfied, but I don't have any other options. As described, this was an extraordinary situation. There is no manual for making the final decision. I believe the case was discussed with the team as part of a cumulative decision.

I spot similar complaints and sent the team a note—they are aware of those situations.

What was extraordinary about this situation? All evidence was submitted the same day the loss limit failed. BC.Game lied outright, claiming limits were set on June 26 instead of June 19. Faced with proof they could not disprove, they chose to stonewall Casino Guru rather than admit fault or cooperate. Is that what passes for an extraordinary situation?