BassBet Casino - general discussion (page 14)

The worst casinos pistolo spinbara batt bess and a couple of others are very slow in paying and if you take them far away

Hello, still nothing has happened. I paid by credit card and it just says "processing". Support isn't responding and the live chat is overwhelmed. I urgently need help; I simply can't get my money back.

Did you make a withdrawal at a casino?

Made a withdrawal at a casino

And did you receive it? Nothing has happened for days on my end, and support is ignoring me.

Please wait for your complaint to move forward. Watch the timer, please; we are unable to intervene yet.

"I am extremely angry at Bassbet Casino! I received a 4,000 HUF bonus and won 220,000 HUF, but instead of paying out my winnings, they only credited 20,000 HUF and simply deleted the rest! After asking multiple times, all I got was: ‘it is stated on the promotion page, you should have known.’

This is completely disgusting and unfair! If I won, that is my money, bonus or not! Be careful before playing with them!"

Do I understand correctly that you played with some bonus there and that was the max winning amount the casino credited to your account?

It is very important to read the terms of each bonus before playing, you know. That way you won't be surprised why all this happened. 🤷‍♀️

Or was it different from what I described?

Yes, that's right, the maximum is 100%, and then I won.

So what the maximum withdrawable amount is for this bonus, please, which is written in the terms?

I don't know and I don't care, I won from this and they don't give me the money and I also know that I'm not going to play even 10 minutes in their casinos.

I'm sorry, but your outrage in this particular situation is not in place.

If there is a maximum withdrawable amount from the bonus clearly written in the terms of the bonus, you are simply not entitled to more money than it says. 🤷‍♀️

And what are you from the casino? When I was playing the bonuses, I had a message asking how much I had to wager and they told me 800 euros and when I did 800 euros, the message they sent me was that the money could now go to my real account and when you play with bonuses, in principle, it doesn't let you withdraw, you have to first delete them, they can do it now, what are you telling me, I don't know.

I don't need to be from the casino, as you say, to understand the bonus terms, actually.

It is two different things you put together now, you know. The wagering is one, and the maximum withdrawal is another. If it is written that the maximum withdrawal for this bonus is one concrete amount, players are unable to withdraw more. Simple.

Please read the terms beforehand every time to avoid any future issues.

Hello, do you also have a problem with withdrawing winnings from bassbet casino? A week ago I made a request, in the live chat the bot told me that it would pay out the winnings without any problems within three days. Today it is already a week and the winnings are still being processed. The live bot apologized for the delay in payment and told me to hold on. This is not normal. Thank you in advance for your answer.

Yes, unfortunately. I received my first payout after 22 days. And now it's continuing. You only get a fraction of what you're owed. I contact support via chat every day. It makes you feel like a beggar. I actually like the site. I don't understand why they're causing their customers so much frustration.

Good evening, I was also troubled by the three withdrawals around 12-13 days, but they were arranged normally and in general I have received all my withdrawal requests normally and they were enough... I have not lost anything.

However, yesterday I closed my account because I get carried away a lot and don't control my losses.

Hi, this is unfortunately typical of a casino that doesn't have enough time. As you can see in this thread, it's not completely new for this casino, but they pay out winnings differently, according to what players wrote.

So try to be patient and, most importantly, don't cancel any withdrawals.

We all hope they work on it and it doesn't take long.

I'd like to share my experience here as well.

For four months now, I've been waiting for a payout of my €3,500 casino winnings!! My biggest win ever.

I've written at least 50 emails. I've tried at least 100 times via chat. I've sent several selfies, including one with my ID, and one in front of my laptop. I've sent copies of my credit card details, in every shape and size. I've provided unredacted bank statements. I've explained in minute detail how the entries on the statements are calculated. I've had a complaint pending here at Casino-Guru for over a month, where it's obvious I'm in the right. Bassbet keeps weaving its way out of it and inventing the craziest excuses. I hope Casino-Guru finally intervenes. How can this casino have an 8.8/10 rating?

I only see negative comments and wonder if I will ever get my money! I have been waiting for days and it won't let me make another withdrawal! Disappointment

I don't know what else to do.

tell me