BassBet Casino - general discussion (page 11)

Bassbet casino, everything is fine, everything is fine, the moment of withdrawal has come, I have been trying to get my money for twelve days (the site mentions two or three business days). Every day I talk to the support, they say, be patient, I sent an email to the financial department with the excuse, be patient, we are processing all the deposits one by one, as if I were ten years old. I sent a message and told them to inform me with an exact date for when they will send me the money, and they are simply indifferent, I have made three withdrawals as it is the Max that leaves you (500 euros, except if you are a VIP) and I am still waiting for the first one! The support and the financial department answered me as if they were Jehovah's Witnesses and they want to take me with them with a joking lick and patience. I'm still struggling to get the first deposit, but he didn't ask for any identification.

So, you are waiting to get your money, but they didn't ask you to pass the verification, right?

In that case I don't really understand what they need to process, actually.

Please submit your complaint here, and our team will try to get in touch with the casino to get more information about what exactly is going on.

What do you say? Will you try it this way?

As we speak today, have you received your money?

I'm asking because the same thing is happening to me. Since 10/13 I have requested 3 withdrawals and every day they told me not to worry and that there is a delay with the requests.

Total withdrawals €1,350.

Previous times I had made withdrawals, they were completed in 4 days at most.

Hello, I see that the delay is probably longer than you expected. I would like to start by saying that we give casinos 14 days to resolve everything that needs to be resolved and send you your money, and if that doesn't happen, we will try to help you if you are interested.

The only thing standing in the way is the delay. Did they say when you should receive the money?

Good morning, yes, of course I would like your help if we reach the 14-day delay and I thank you very much.

Yes, so far I haven't had any other problems, on the contrary, within 3-4 days of the withdrawal I requested, it was arranged.

This time, every day they tell me that there is a delay and they are trying to process my requests as quickly as possible...these are ridiculous excuses.

I should also note that in addition to my 3 withdrawals, I also have a balance of €735 because I cannot make a 4th request.

I understand, but the most important thing will be to be patient, even though I know it can be difficult sometimes. We'll wait a few more days until the 14 days I mentioned have passed, and then you can update me.

Deal? 

Ok thank you!🙏🏻

i get withdrawals fast and i hoe it also applies to you guys

It was valid for a certain period of time.

The specific ones I mentioned have been delayed since 10/13.

How do you know what applies to me??? Do you think I don't have anything else to worry about and report problems?

Good morning!

Just now, my withdrawals from the 3 requests that were pending since 10/13 were finally made, following my email to the casino's complaints department today.

After my email, the money appeared in my account very quickly.

And I made the last and 4th request for the 500€ I had left.

I believe it was a failure of the casino's system, because I have never had such a delay and handling before, instead I made withdrawals in 3-4 days.

All is well so far!

Perfectly true, it's obvious that the casino had a problem, as you say. Sometimes it's important just to be patient, and that's something that many players unfortunately aren't.

Congratulations, I hope the last withdrawal will be just as successful. 

Update me please when it's done.

Thanks!

Thanks for updating!

They were all arranged, and even the last one I requested, once the other pending ones were arranged, was done immediately.

In general, the complaints department was very prompt, efficient, and polite!

Great news for you and also for me. 🙂

Congrats!

Hope you will enjoy your money.

Do you think you will also play here after this situation? 😀

Thanks!!

Yes, I think, as I said, it was a system failure...we'll certainly see in the future, as I have other withdrawals to make☺️

Oh okay, so you can easily update me again when you have another withdrawals. 🙂

Hope it will be also successful. 🙂

I got some money from this company but I'm still waiting for the other withdrawals and they've been late for two weeks too! Seven days ago I tried to make a withdrawal at Wild Robin and it's been delayed in the same way and they're telling the same lie that everyone says that it's slow because the accounting department is overloaded and that they're checking exactly where the money will go lol. Normally there should be a public authority to scald them, I contacted them too but they didn't even answer me. I looked into the matter and everyone says that the casinos do it on purpose so that you can cancel the withdrawals and play again. It's unacceptable that they block our money for so many days

Hey there, and thanks for joining. With such experiences, no wonder you believe it is all set on purpose, really, no wonder.

Under such circumstances the casino should do its best to demonstrate at least a partial fix, or if the matter lies elsewhere, like problems with payment providers, etc., they just should say that, I reckon. From my perspective, losing players' trust like this is worse than admitting system failure.

System can be fixed, and payment providers can be hired again, but once players start to believe you're doing that deliberately, it starts to live on its own.

Do you care to submit a complaint request? I suggest that you submit a complaint every time the casino fails to pay out within 14 full days. In some cases even sooner, to be honest.

What do you think?

I think they deserve something! Because the casino says it takes three business days to deposit your money and it never happens, if they had said from the beginning that we just need many days everything would be better. The worst thing is when you ask them either the support or the relevant department for a specific date they avoid answering you.

I see...

Asking for a concrete date or estimated time frame is very reasonable and should be met with a fair answer. No wonder this is so frustrating.

Well, if you want to complain, you may do so here 👈

My colleagues spend their working hours reasoning with casinos and players, you may also take this advantage.