BallersBet Casino - general discussion (page 2)

Well, if the casino doesn't respond to us, the complaint will go unresolved, which will negatively affect its rating. That is how it is done with all the complaints, even though you are not interested in it. 🤷‍♀️

What do you mean exactly that you got a chat agent with the wrong email address, please? I don't fully understand that, you know. 🤔

I have tried to enter the chat conversation with my own email address....but the agent does not respond.....I tried with a "made up" wrong address so the agent immediately entered the conversation....and then I gave my own profile information so the agent closed the chat.....

I understand now. Thanks.

It is nothing unusual, to tell you the truth. If the live chat feels somehow disturbed, let's say, they will block the player from using the function. So, that is what happened, I believe.

Not saying is the right thing to do, but sometimes they really have no choice, actually. 🤷‍♀️

What do you mean... "it's said that the player blocks the use of the function" and "sometimes they really have no other choice"?

Romi was saying that if the chat is contacted by the same player over and over concerning the same situation without constructive progress, the chat may become restricted to this specific player.

Even the support has its capabilities or limits and needs to address more than one persistent player. So, sometimes, they really have no other choice.

Now over 3 weeks....ballersbet.com customer service cannot be contacted. Chat is down/not responding, casino does not respond to emails. There is no response to my withdrawal request. Has anyone ever been able to contact this casino?

Well, I see they haven't answered us yet, so I'm curious how it will go on. I see that you can't even reach them and communicate with them, which is sad, but if it's been going on like this for a while, I think it will stay like this. Well, we'll have to wait and see if the complaint is resolved and they get back to us eventually or not at all.

Yes. I have cancelled the withdrawal of 800e, continued playing and after yesterday the balance is 1500e, from which a withdrawal request is now pending.

......but the casino doesn't react at all even though I've been asking about the withdrawal processing time since 9.4.....excluding the chat response I received on 10.4..."processing time 24 hours"

Jaro, I'm asking for your opinion....I've had a withdrawal request since 9.4....cancelled 2 times and played the balance of 1500e. And the casino doesn't react at all. In addition, there is 650e that the casino unlawfully withheld. Your review of the casino is good, "above average" as can be seen from the documents I sent, "there is no bonus money in the account", "withdrawable amount", "withdrawal request received and approved".

It's been a long time waiting for the money that's for sure. But I have to point out that if a player cancels a withdrawal, it is a mistake. In every casino, by entering the withdrawal again, the processing time is calculated all over again.

So if you know that you wait in a casino for two weeks for money and nothing happens, it's not quite right, I just want to say that cancelling will make it even longer. The fact that the casino will tell you that the processing time is 24 hours is probably not entirely true, but it may not depend on them if the withdrawals are also processed by a third party payment provider.

I would definitely not do anything now and try to wait for the money, because if you do it again, it might just get worse and you might not have a luck to win the second time around.

So please take care and I firmly believe that it will be sorted out soon.

The situation would calm down if ballersbet.com would even respond with something. Even if the answer is that the processing time is 14 days, I'll be content with that and wait....but no information. It's surprising that the casino is marketed as 24/7 customer support, fast payments...etc.

I agree, and I would be glad if they would comment on the complaint. But I don't really know how it will be, and I wouldn't want to mislead you. I know this is what I've probably said many times before, but we'll have to wait and see how it develops.

Warning, avoid ballersbet.com casino! The casino embezzled 2150e. The system allowed me to make a withdrawal request as approved, the casino changed the withdrawal that I had already wagered once, which I cancelled... into bonus money subject to wagering. Balance before the withdrawal was cancelled 0.06e. The casino could not be contacted. In return, the casino lies to the guru, which the guru still "swallowed"....apparently the guru gets free spins in return and raises his rating/safety index to "high".....SCAMMERS