Awbit Casino - general discussion (page 3)

Yeah, they won't answer to me either. I have sent multiple emails and all I've received is one message last friday that said "Biometric and  Source of Wealth is missing and failed". Nothing else. Terrible customer service...

You have done the right thing to submit your complaint here.

Unfortunately, our team is not able to intervene before the 14-day time period passes from the day you have requested your withdrawal, so for now we just need to wait.

In the meantime, of course, if you have any updates from the casino, surely let us know.

Try also to check your email, even the spam folder, if there is any message from the casino regarding your verification. It actually happens many times that an email from the casino can finish in the spam folder and players don't see it there, you know.

We'll wait for any news.

I understand.

From your post and the other one above, I started to think maybe they have some technical issue or something. What do you think?🤔

Well, good that you filed a complaint here, so our team will try to get to the bottom of this. Now we just need to wait until we are able to intervene in your case.

If there are any updates, please let us know, and try to check your email if there is any message from the casino. Look into the spam folder as well, just in case. Okay?

We'll be waiting here.🙂

Hi. The problem is when the payment is cancelled. Do you have to wait 14 days again? If so, then it will take forever, up until now payments have been cancelled --

It depends on who would cancel the payment.

Do you mean rejected by the casino?

In that case, the 14-day time period will count from the date you requested the withdrawal, of course.

And what if they keep canceling it? Then I can never get help

I also made my first withdrawal request last Tuesday, 9 days ago. They have cancelled it several times citing that the documents are insufficient. However, I have resubmitted the request each time, most recently on Monday. They haven't cancelled it yet.

I sent them an email yesterday with all of the documents again. Still no response.

They should always explain the reason for rejection, though.

What did they say about it? How did they explain it?

Our complaint team will try to get in touch with the casino when the right time comes according to the timer on your complaint, and hopefully we'll be able to help you out with this.

Yeah, for a flash casino, this behaviour doesn't look very well. Right?

So I hope that they will communicate with our complaint team regarding your complaint when we ask them to explain the situation. We just need to wait a few more days. 🤞🙏

Hey Romi, so far I haven't been given a reason, except once via live chat that I have to verify AML documents. But I'm ignored via email...

Hi there!

Could you tell me which AML documents you need to verify?

I bet the rest will be resolved through the complaint.

Have you previously received any winnings from Awbit Casino? Just wondering if this is a complete scam...

Yes I received money before, I think it was around 1800€ in total