2 days ago
Yeah, they won't answer to me either. I have sent multiple emails and all I've received is one message last friday that said "Biometric and Source of Wealth is missing and failed". Nothing else. Terrible customer service...
Awbit Casino - general discussion (page 3)
2 days ago
Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message
yesterday
You have done the right thing to submit your complaint here.
Unfortunately, our team is not able to intervene before the 14-day time period passes from the day you have requested your withdrawal, so for now we just need to wait.
In the meantime, of course, if you have any updates from the casino, surely let us know.
Try also to check your email, even the spam folder, if there is any message from the casino regarding your verification. It actually happens many times that an email from the casino can finish in the spam folder and players don't see it there, you know.
We'll wait for any news.
2 days ago
Hi, I managed to contact someone once, the problem is that the support person hasn't answered me anymore, I can't upload any documents... it doesn't work... emails aren't answered either
Automatic translation:
yesterday
I understand.
From your post and the other one above, I started to think maybe they have some technical issue or something. What do you think?🤔
Well, good that you filed a complaint here, so our team will try to get to the bottom of this. Now we just need to wait until we are able to intervene in your case.
If there are any updates, please let us know, and try to check your email if there is any message from the casino. Look into the spam folder as well, just in case. Okay?
We'll be waiting here.🙂
yesterday
Hi. The problem is when the payment is cancelled. Do you have to wait 14 days again? If so, then it will take forever, up until now payments have been cancelled --
Automatic translation:
7 hours ago
It depends on who would cancel the payment.
Do you mean rejected by the casino?
In that case, the 14-day time period will count from the date you requested the withdrawal, of course.
7 hours ago
And what if they keep canceling it? Then I can never get help
Automatic translation:
7 hours ago
I also made my first withdrawal request last Tuesday, 9 days ago. They have cancelled it several times citing that the documents are insufficient. However, I have resubmitted the request each time, most recently on Monday. They haven't cancelled it yet.
I sent them an email yesterday with all of the documents again. Still no response.
