Awbit Casino - general discussion (page 2)

i made a withdrawal more than 2 days ago and it didn't go through, i did it again and they canceled it

And did they explain the reason for rejection to you?

Is your account verified at this casino?

Try to tell us more about this, so we can try to be of any help, please.

It has already been resolved, an email arrived saying that the withdrawal was approved and that it would take between 3 and 5 days for it to be in the account

This is good news, indeed.

Surely keep us informed whether you receive the money, please.

I can not pass verification on this site more that week. Support really dead

A lot of fake reviews from accounts which are news.

In reality this is dead casino, which do not make withdraws.

And did they even explain what the issue is?

Did you send all the required documents in the right format and of good quality?

Many times this is the reason for delaying verification, you know. Of course the best way is for the support to let the player know what the issue is and not let the player wait and wait. Right?🤷‍♀️

How do you contact them, if I may? Live support or by email?

Hello, I understand what the user before me means, I have successfully withdrawn money here, several times [without problems] then I was asked to verify myself, which I also successfully managed. 2 days ago I made a withdrawal of €900, nothing happened, now comes the strange thing... 2 days later I made a withdrawal of €50 as a test and this was then processed and sent to my crypto wallet... So I am honestly very confused.

Hello,

Thank you very much for your help. Do I have this right—you have not been informed or given an explanation either?

I wonder if the fact that you are both from Germany is a coincidence. In any case, I believe at this point it is super important to try to get in touch with the support. Have you tried, please?

Hello Radka, I think it's a coincidence, I tried to contact support, but to no avail, but yesterday I was able to reach someone briefly, but he suddenly stopped answering... he told me that something still needs to be verified, namely "source of whealth". I could verify it without any problem, but if I don't get help and/or a response, I can't do anything...

I think it's a shame because I see a lot of potential in this casino

So, may I ask if they asked you to send the required document already?

I asked via live chat why my payment had been cancelled, then they told me that a document was missing, but I cannot upload this document to my profile, I then sent it by email, and still no answer, I find that extremely unfortunate

Yeah, I get your point.

Why couldn't you upload it to your profile? Is there that option, though, and did you ask the support about it?

There is space to upload and it is called "AML Documents" but when you try to upload something it doesn’t work

Hey! I have the same problem with Awbit Casino.

I made a 5000 euro withdrawal. The casino asked me to confirm my account and I sent all the necessary documents: proof of address (my electricity bill), proof of income, evidence of my deposit at the casino, a passport photo, and my biometric data. However, the website shows that I haven't sent some of the documents. I can't seem to resubmit them through the website.

I sent all my documents to the Casino again with email. They haven't responded.

I have also contacted customer support three times by email, but I haven't received any response. The customer support chat is never active when I try to contact them that way. What can I do?

Hello my friend, I have exactly the same problem... no help.. and no answers

I see. So what the issue is with that? Did the support explain it and fix it, perhaps?

I am sorry that you have to go through this experience as well.

May I ask when you requested the withdrawal, please?

I would surely recommend you file a complaint here, and our team will try to find out what is happening with your verification as soon as possible.

Please follow this link to do so.

Explain to our team what exactly happened, and hopefully we'll be able to get to the bottom of things and resolve the issue.

Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message

Hi, I managed to contact someone once, the problem is that the support person hasn't answered me anymore, I can't upload any documents... it doesn't work... emails aren't answered either