AvoCasino - general discussion (page 2)

Dear player,

Thank you for taking the time to share your experience. We deeply regret the inconveniences you've faced and appreciate the opportunity to address your concerns.

Firstly, we apologise for the confusion regarding the KYC (Know Your Customer) process. Our intention is to comply with regulatory requirements and ensure a safe and secure environment for all our players. We require KYC to enhance security measures and prevent fraudulent activities. We understand this might have caused frustration and we are reviewing our communication practices to avoid such misunderstandings in the future.

As correctly pointed out, our T&Cs state that a deposit must be wagered at least three times before a withdrawal can be made. We appreciate your patience and understanding while this was rectified.

Regarding restricted countries, we apologise for the misinformation provided by our support team. We are also aware of the concerns raised about country restrictions. We strive to provide clear guidelines on our platform to prevent any inconvenience to our players. And the list of restricted countries is clearly stated in 2.1.2 section of our terms and conditions.

Please rest assured that your KYC process is being prioritised, and we aim to resolve your withdrawal request promptly. We value your feedback and are committed to improving our services. Should you have any further issues or questions, please do not hesitate to contact us directly.

Thank you for your understanding and patience.

Best regards,

AvoCasino Team

Now you yet again stated that i need to wager at least three times...

But i believe this is just a typo on your side here.

your T&Cs:

5.6. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

6.5. avocasino.com has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.

as expected, they scammed me even for 50€.

They told me i need to wager the remaining 50 3x (3 TIMES), furthermore its not only 3 times but it also had to be a WIN WAGER so in order to withdraw i have to win 3x my remaining balance 🙂

please, remove them completely from the site, scammest "casino" i've ever seen.

Sorry, I do not completely understand at what point they would try to scam you.🤷‍♀️ You should clearly try to ask the casino to explain to you the wagering requirements if you do not fully understand them.

I saw your complaint where Veronika is trying to solve the issue, so if you have anything to add, please give her some answers. Hopefully the issue will get solved soon.

Are you kidding me mate? That is exactly what i did...

I asked - first they told me i need to x3 wager in the chat, then i sent them their own TCs and they corrected themself that - yes, i only need 1x, and 3x is only if theres a bonus, then after kyc i've tried to withdraw and i was told i need 3x wager and NOT only 3x wager but 3x WIN WAGER.

I just can't with their bs. You can see the chat yourself i will be sending it in 5 minutes to veronika.l@casino.guru.

PS. if you would like, send me your mail as well and i will send it directly to you as well

Please watch your language here, we wouldn't like to see your account banned.

If you need any help from our complaint team, do not hesitate to let us know.

I would really recommend that you wait to see how your complaint will go and what our team can do in regards to your case. Unfortunately, from my side, there is nothing much I can do right now. I hope it'll get resolved quickly.

thank you anyways, also i wasnt trying to offend you with „mate". Its pretty normal to use such words around here and no one really gets offended.

No problem at all. How do you use the word "mate" in your language, I really wonder?🤔🙂

I want the money credited to the card

Also, if you would like to write your message to someone particular, please use the "reply" button. Otherwise, the person you write it to will not get notified of your post.

I am not sure who you are writing this to, actually.🤷‍♀️

He already mentioned in the past posts that he got scammed, he tried to withdraw like 200 or 300usdt and nothing came.

Unfortunately, his post were removed as far as i can see and they are not visible anymore.

No posts were deleted or removed from the forum.🤷‍♀️ Thank you for your interest.

i just could not see this

You are right; this one was hidden for the reason shown underneath, unfortunately. It has nothing to do with the fact that I have just recommended using the "reply" button. What do you think?🤷‍♀️

Dear Player,

Thank you for your detailed feedback and for bringing these issues to our attention. We deeply regret the confusion and inconvenience you have experienced.

After thoroughly reviewing your case, we acknowledge that there was a discrepancy between the information provided by our support team and what is stated in our Terms and Conditions. Specifically, the requirements regarding wagering were not communicated accurately.

We have taken immediate steps to correct this. Our Terms and Conditions have been reviewed and updated to ensure clarity and consistency. Our support team has also been retrained to provide accurate information in line with our policies.

We appreciate your patience and understanding as we work to resolve these issues.

We are committed to providing a fair and transparent gaming experience and apologize for any inconvenience caused. Thank you for helping us improve our service.

Best regards,

AvoCasino 🥑

yeah, at least i've already lost the money that ive deposited and got 0 compensation due to the fact that your T&Cs and support were "not communicated accurately" hahah

Hello, Avocasino also refused to withdrawal my winnings. They just canceled it and gave no more information.

Could you describe the issue better, please? Is your account fully verified at this casino and when did you request the withdrawal?

We also have an active casino representative in this thread, so hopefully you will be able to get some more information soon.