777onfire Casino - general discussion

If you want to discuss anything related to 777onfire Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a deposit with the 100% First Deposit Bonus and 50 Free Spins Bonus, but for some unknown reason, when I turned the slot, I was blocked from playing. I was told that I had exceeded the amount I had planned to use, and I was no longer able to play. I contacted support and they said they were able to resolve the issue, but I ended up not being able to play over and over again.

In that case, there is a time limit for the 50 free spins, and if I don't want to play, I ask for a refund, but I don't get a quick reply.

If you still have money left but can't play, I would like a refund as soon as possible.

Hey, it looks like a pretty complicated situation. 

Anyway, when you say that you wrote to support and they said that they managed to solve it, but you still couldn't play, did you write to them again and ask them what the problem is ? Is your first deposit bonus still active or has it already expired?

Either way, I think you made the right move to lodge a complaint with us and our team will try to help you sort it out. Update me if you find out anything new and you can play your bonus normally or if you have received a refund.

Fingers crossed. 🤞

I have emailed many times, but I have not received any response from support.

I logged in and tried many times to see if I could play, but I still can't.

The 50 free spins have expired.

The first deposit bonus still has 5 days left to expire.

Well, firstly, I thought you simply reached the set gambling limits, which is, by the way, a great tool to keep the game safe. But now, I'm not so sure.

According to the complaint, you have never set such limits yourself; did I get it correctly, please?

One way or another, I hate to see such a lack of support. Do you think there is any other option you may try to get in touch with them?

Yes, there are no restrictions,

After that, I checked and nothing was set.

There are other ways to contact us, but I don't know of any other methods at this time.

This is confusing, and I'm sorry you have to go through this. Such situations teach us that a good communication channel matters the most. Despite anyone else outside the casino system being willing to help you, we can't do that without their support.

How about their social media channels? Do they run anything useful?

@ casino.guru

In your presentation of this casino's bonuses you only display the "high roller" bonuses, where the minimum deposit is 200 euros. They have the regular welcome bonuses as well, starting from 20 euros:

Thank you for your interest, I have to correct you a bit this time, though. We do have those bonuses included in our full review of this casino, actually. Check it out over here 👈, please. 😉

Have you tried any of them, would you like to share your experience, perhaps?

Hello, I've been with 777onfire for a while now and I'm having a current problem. Support hasn't responded to emails since last Thursday, nor is anyone available in the chat. Can anyone tell me what's going on?

Hello, so what did you want to solve with support please ? When you open the live chat, nobody can reach you or the live chat icon is not even there ? I have no idea what could be going on, so it's probably best to start by describing the problem. 

I have also been waiting for a response for a good 2 weeks, for a payout

So far it has always worked great, this time not at all

So for me everything is unchanged. I haven't received any reaction since I published this post. There is no live chat to be seen at all. It's a shame, I was really happy with 777onfire. But oh well.

Have you done anything about it?

I contacted Casino Guru. They couldn't resolve the issue for me either. I've sent at least 15 emails to 777onfire, no response for 2 months now. Before that everything went smoothly, I never had any problems, there was always someone in the live chat. I don't know what to do now.

So far I have had something paid out 5 times and it always went smoothly; via bank transfer it was sometimes in my account the same day.

Support from 777onfire doesn't respond at all, but well, if it's similar for you, I have no hope at all.

Too bad, I was always very satisfied until now.

Hi, the casino didn't tell you anything, why don't you have any winnings yet? Did you play with a bonus? If you've received withdrawals before, how long did it take?

I don't get a response from the casino

no the money is completely free, because I only play without a bonus

the last payments were on my account on the same day

Then I would try to be a bit patient and see what you can do. We give the casinos 14 days to pay the player and if nothing changes we will try to help you. When a casino doesn't respond it's difficult and they should definitely inform their players when money is involved. 

But sometimes patience is also needed from the players and there have been many cases where they were worried unnecessarily because they got the money in the end.

So do you think you can wait and see if something will change?

Yes I would wait and see what happens