777onfire Casino - Player’s game play was repeatedly blocked.

I made a deposit because there was a 100% First Deposit Bonus and 50 free spins.

At first, I was able to play normally for a few minutes, but then

for reasons I do not understand, my play was blocked each time I tried to spin the slot machine. A notification displayed that I had exceeded my planned amount.

Despite not knowing why, my play was blocked every time I tried to spin the slot. A message appeared indicating that I had exceeded my intended sum, and I lost the ability to play partway through.

I contacted support.

They responded that they could handle it.

But in the end, I couldn't play.

This kept happening over and over again.

Seeing no solution,

there was a time limit for the initial 100% First Deposit Bonus and 50 free spins.

Above all, even though I still had money left, I couldn't play,

so when I asked for a refund, I received no quick response.

While the amount is small, the handling and response have been sloppy, so I have decided to submit a complaint and would like a refund as soon as possible.

Dear iiisarockss,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 777Onfire Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Is there any possibility that you have set responsible gaming limits in your account? The casino offers the following responsible gaming tools:

AVAILABLE RESPONSIBLE GAMBLING TOOLS FOR CUSTOMERS

1. Every player have an option to set one of the following limits:

Wager limit ( the amount of money the player can wager (bet) is limited for a period of time (a day, week or month))

Deposit limit (the amount of money the player can deposit is limited for a period of time (a day, week or month))

Loss limit (the amount of money that can be lost by the player is limited for a period of time (a day, week or month))

Session limit (the amount of time which the player spends playing is limited; If the player hits the limit, he will be automatically logged out of the account)

Cooling off period (the player can log in to his account, but can’t make deposits and play during a specified period; Also the player will be excluded from all advertising offers; After the set period expires, he will receive a notification email saying the account is active again)

Self-exclusion period (the player can set a self-exclusion limit for a definite or an indefinite period of time. During the set period the player will not be able to log into the account. To be excluded from gambling on the site the player has to contact Support Team via Live Chat or E-mail or to set the limit in the account)

Please note that if you set a specific wager limit, the system will not allow you to exceed it.

Is your first deposit bonus still active or has it already expired?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

None of the items have been set.

First deposit bonus is still valid. There are six days left until the expiration date.

There are 50 free spins, but they will expire in about 2 hours.

It's 2/13. When I logged in and tried to see if I could play, I was able to play.

I am only dissatisfied with the loss of the 50 free spins and the support response.

I think I'm satisfied with this.

Therefore, please consider the complaint to be resolved.

Thank you for your advice and for working towards a solution.

thank you very much.

Dear iiisarockss,

Thank you for the information. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru