5Gringos Casino - general discussion (page 5)

Hey everyone,

I requested a withdrawal on July 27, 2025. Today is August 8, and I'm still waiting for my money. According to the website, withdrawals usually take three to five business days, so that deadline has long since passed.

I've contacted support several times, via live chat and email. The answer is always the same: "Your payout is being processed" or "the finance department is working on it." But nothing happens. No update, no explanation, no movement.

To me, this doesn't seem serious. It feels like you're being kept waiting. And that's with something as important as a payout.

I think you should know what you're getting into before you play there. Trust doesn't look like that to me!

Have they asked for any documents from you to pass the verification, though, or is it not needed?

Please let us know if there have been any updates today.

Hey Romi,

No documents are currently requested. The site doesn't currently require verification, and I still don't have the money.

Thank you for the update.

Hopefully soon our complaint will be able to get in touch with the casino regarding your complaint.

Keep us informed, please.

Good day,

I won 6000 euros at 5Gringos about 3 weeks ago.

Of course, you can only withdraw 500 euros per day and only have 3 active withdrawal requests.

After what felt like begging and kneeling, they finally paid out the first 3 applications after 8 days!!!!!!

Since then, nothing has progressed at all.

Such long waiting times are, in our experience, highly unusual and absolutely unacceptable.

Of course I can prove that with screenshots!

And no, smarty pants, it's not due to the verification, as the account shows: no verification required.

It can't be due to the bonus either, as that was already claimed a long time ago. (The first 1500 have already been paid out).

The store simply has no money and is apparently deliberately withholding payments!

Only empty promises and stalling tactics through live chat and email support!

I'm sorry, but I'll say it very clearly: I strongly advise everyone against playing at: https://5gringos789799.com/de/ !!

Another casino in the same group (Malina), however, is top-notch, reputable, and offers fast payouts, so I don't understand 5scammers' problem.

Does anyone have any ideas or tips on what else I could try to eventually get the money? 😅

Or perhaps Casinoguru could get involved here; I've already found a similar case involving Supabet (same casino group) where Guru mediated and ultimately solved the case.

Thank you so much in advance.

Regards

Flo

Addendum

Hello, without smarty pants, I would complain. 3 weeks are far too long for my taste, especially when no verification is actually needed.

So, please start there: https://de.casino.guru/beschwerden/einreichen 👈

I hope my colleagues can dive deep; it all depends on the casino's cooperation.