5Gringos Casino - general discussion (page 5)

Hey everyone,

I requested a withdrawal on July 27, 2025. Today is August 8, and I'm still waiting for my money. According to the website, withdrawals usually take three to five business days, so that deadline has long since passed.

I've contacted support several times, via live chat and email. The answer is always the same: "Your payout is being processed" or "the finance department is working on it." But nothing happens. No update, no explanation, no movement.

To me, this doesn't seem serious. It feels like you're being kept waiting. And that's with something as important as a payout.

I think you should know what you're getting into before you play there. Trust doesn't look like that to me!

Have they asked for any documents from you to pass the verification, though, or is it not needed?

Please let us know if there have been any updates today.

Hey Romi,

No documents are currently requested. The site doesn't currently require verification, and I still don't have the money.

Thank you for the update.

Hopefully soon our complaint will be able to get in touch with the casino regarding your complaint.

Keep us informed, please.

Good day,

I won 6000 euros at 5Gringos about 3 weeks ago.

Of course, you can only withdraw 500 euros per day and only have 3 active withdrawal requests.

After what felt like begging and kneeling, they finally paid out the first 3 applications after 8 days!!!!!!

Since then, nothing has progressed at all.

Such long waiting times are, in our experience, highly unusual and absolutely unacceptable.

Of course I can prove that with screenshots!

And no, smarty pants, it's not due to the verification, as the account shows: no verification required.

It can't be due to the bonus either, as that was already claimed a long time ago. (The first 1500 have already been paid out).

The store simply has no money and is apparently deliberately withholding payments!

Only empty promises and stalling tactics through live chat and email support!

I'm sorry, but I'll say it very clearly: I strongly advise everyone against playing at: https://5gringos789799.com/de/ !!

Another casino in the same group (Malina), however, is top-notch, reputable, and offers fast payouts, so I don't understand 5scammers' problem.

Does anyone have any ideas or tips on what else I could try to eventually get the money? 😅

Or perhaps Casinoguru could get involved here; I've already found a similar case involving Supabet (same casino group) where Guru mediated and ultimately solved the case.

Thank you so much in advance.

Regards

Flo

Addendum

Hello, without smarty pants, I would complain. 3 weeks are far too long for my taste, especially when no verification is actually needed.

So, please start there: https://de.casino.guru/beschwerden/einreichen 👈

I hope my colleagues can dive deep; it all depends on the casino's cooperation.

Hello, I have problems with the withdrawal at 5gringos casino. When I make a withdrawal, they return the money to my casino account after three days. They have done this to me twice now. As an apology, I get the same email that there was a technical problem and that I am not at fault. I find out that this is a regular thing for them because that way the player can change his mind and play again, which of course means that he will lose some or all of the money he wanted to withdraw. I sent them a letter to the support email, then I wrote them and sent them pictures of the same answers. Now I am waiting for their answer. But in any case, I will NEVER make a deposit with them again.

Hello and thank you for sharing with us. Am I correct in assuming you have received no suggested working payment options? I mean, it's hard to believe this trial and error is the only way to send you the money. It's clear you are not very convinced and the casino should do its best to change that. Obviously withdrawal is one of the essential features of each casino. Would you let us know how the casino is going to resolve the transaction, please? I would love to know the matter is eventually resolved.

Hello. After the second payout cancellation, they gave me the same response as the first time, so I wrote back to them pointing that out. I also filed a formal complaint, but I haven't received a reply. A third withdrawal request was submitted on Monday; today is the third day, and it is still under review. I mean, we’re living in 2026—they take three days to review a payout, only to reject it anyway. I’ll let you know how things stand with the payout today. Best regards.

Oh, I thought it seemed that the payment system was malfunctioning; thus, I guess the cancellation may be an automatic process rather than deliberate human action; reviewing can also be an automatic process, and if that process is not working... well... Is there any other payment option you could try? Did the casino suggest anything like this? To me it seems like you're in an information vacuum now, which is not good, of course.

Please let me know and if things won't improve, I would consider complaining to the Casino Guru Resolution Center.

Hello. Even on my third attempt, the funds were returned to my gaming account, and they apologized for the technical issues. There are other withdrawal options available, too. I deposited using Visa and wanted the payout to go to my Visa card. However, they offer Visa, Mastercard, bank transfer, Revolut (via bank transfer), Skrill, Skrill 1-Tap, Neteller, MiFinity, and cryptocurrencies. I don't know what else to do; I don't have another account. But I do think they are doing this on purpose.

I open Skrill and i will tray 4 time withdraw. I play on a casinos but newer have problem to withdraw. On 5gringos i will never depozit again.

I imagine this is greatly unexpected.... When you named all those other possible options, could you then try to withdraw using a Visa for example? I got the impression all those other options are available, but I could be wrong. In any case, it's reassuring to hear the casino apologizing, but it would be, at least in my opinion, much better to recommend a specific withdrawal option to you and then guide you through.

Could you ask the agent or support for a recommendation? Furthermore, has anyone suggested you might have another account, or is it, let's say, a broader idea, not specifically relevant for the withdrawal?

Hello. I’ve tried to withdraw funds to the Visa card I used for my deposit four times, but each time the money was returned to my casino account. Every time I spoke to an agent, I got the same excuse—claiming it was a technical issue—but their policy involves a three-day review period, followed by approval, processing, and finalization. Yet, in my case, the money was returned to my casino account while still under review, after just three to five days. I requested my first withdrawal on September 18, 2026, and I still haven't succeeded. An agent suggested I try a different withdrawal method, so I opened a Skrill account today and submitted a withdrawal request to Skrill. My opinion is that they don't actually have technical issues; instead, they use these tactics to delay payouts. I believe 80% of players change their minds in the meantime and gamble away some—if not all—of the money, which ultimately results in a win for the casino. I strongly advise against playing at 5gringos. As I’ve mentioned elsewhere, I have never—ever—had issues with withdrawals anywhere else.

And on top of that, when I email support, there’s no reply! Isn't that ridiculous?

Well, I see where this comes from. That's very much why I kept asking about specific options.

In such cases, going on and on for the same payment option must indeed be frustrating. I strongly agree. 😔 I suggest we wait for the Skrill for a few days.

Hello, I have finally received my funds on Skrill after a long time.

Hello, that's fantastic news! Though it was a bigger adventure than one would expect. 😁

Would you say it's worth staying or trying different casinos with potentially less painful processes? I dare say that not every single one is so stressful; otherwise, the forum would be full of angry players, but you have the experience and that surely matters.

Hello, yes, indeed. Great news after a long, frustrating wait. I don't think it's worth sticking with them; they have a very poor payout system. So, I think I'm done playing there. Just as an example: the other day I requested a withdrawal from another casino, and the funds were in my account by morning—no issues at all. All players want to receive their funds as soon as possible. Best regards.