5Gringos Casino - general discussion

If you want to discuss anything related to 5Gringos Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Boys and girls please please please don't play this game your withdrawal money is not give this website please guru casino your website remove this website is very bed

Hello, if we remove all the "bad" casinos from our selection, how could anybody know these are the best to be avoided, I wonder... What's happened to you, please?

Going through the same BS with 5gringos, took almost three weeks of constant emails, uploading of Confirmation of identification and Varifications of addresses, Utility Bills just to get to the, we are pleased to inform you that your withdrawal request is currently at its final stage of process and will be paid out by our financial department as soon as possible, then a day later, I get another email saying, your account has to pass additional verification, what BS left feeling Annoyed, Disappointed and Ripped off. They can receive my deposits instantly, yet it takes 24 to 48 hours for a half asre response and a month for a Confirmation that ends up being a renag 24 hours later, Absolute SCAMMERS! That's my Honest review, 5GRINGOS gets 0/10 Rating for me.

Hello, it certainly does not sound good at all. It would be nice if you could write your own user reviews - we have a special page for that, so the others may see your point. You can do so here. You can submit a complaint as well if you feel like it.

Please guys don't paly 5Gringos game you deposit after your account is balck me don't play please anyone

Avoid it with a wide berth, you will not be able to withdraw money from there!!! No payment method works!!! They are all corrupt and just make you wait indefinitely. Canceled withdrawals count as deposits and make you turn them over again!!! I've been waiting a month for my payment and I can't wait! This site should not exist and the employees should be in jail!!!

I understand your anger, and I hope that your complaint will be resolved successfully. 🤞

I started at this casino & made a first deposit of €50 & everything went fine. I tried to make & second deposit of €50 & it said it was cancelled, I tried for quite some time, until I asked to delete my account. The next day I was missing €50 from my card & the card was locked due to malware.

I sent a message to their support via email, I sent them a photo of who withdrew the money through my card. The next day they sent my money back to the card.

Be careful with this casino

Hmm, I would probably contact the payment provider to find out what happened and why this situation occurred. I don't really understand these things, but if you've tried several times, couldn't it be a problem of why this situation arose ? 

Anyway, I'm glad you do not have further issues with withdrawing money and you got it. 🙂

Good morning, on 09/19/2024 I made a withdrawal request from the site https://5gringos6.com/it/. I would like to point out that I have already made withdrawals and they have always been successful but unfortunately this one was cancelled and no longer credited to my balance.

I contacted my VIP MANAGER who replied to me by email as follows:

"VIP Team (5Gringos)

Sep 21, 2024, 2:44 PM EEST

Dear Alessia

Thank you for contacting us!

We are truly sorry for the inconvenience, but your withdrawal request has unfortunately been cancelled due to an update from the Payment Provider that affected credit/debit card withdrawals, we apologize for the inconvenience.

For the future we suggest you use the National Bank Transfers option, and indicate the bank details associated with the card you used on our Casino.

We confirm that we have forwarded your report to the relevant department, you will receive a reply by email as soon as possible!

We thank you in advance for your precious collaboration!

In the meantime, we take this opportunity to wish you a good day.

Cordially,

VIP Team - 5Gringos.com "

Well after numerous emails from me, the VIP MANAGER DISAPPEARED..he never responded to my email and the balance continues to be zero and the withdrawal no longer exists...

I attach a screenshot of my withdrawal request if needed I will also provide you with all the emails I sent and to which they responded.

Can you please help me?

Thank you

Alessia

Surely we will try to help you out with this highly unpleasant display of events.

To me, it seems this casino generally has no issue paying out players winnings because its review is great. Frankly, they still fail to support their players quite often, and the drawals have also been delayed due to similar complications for quite some time. Even though I understand they probably outsource payment services to a third-party provider, treating their customers the way not only you have described is alarming.

Kindly use this green link 👈, submit a complaint, and let our dedicated specialist inspect the matter more thoroughly.

We would also appreciate it if you kept us updated even here on the forum. Will you?

Hello

Im waiting from my withdrawal since 7 days i requested my withdrawal 17 February today is 24 February nothing as been processed i go to live chat they say every time the same thing soon as possible or nearest time or your withdrawal is in final stage.

Even they say " i will request a not to prioritise ur withdrawal " but nothing is done!

i sent email on 18 February too no one responded

Until know i see that they dint want to pay!

Hello!

Based on your findings, the casino pays, but the user experience is bad - delayd payments icluded.

An example:

"Waited a week so far for a withdrawal and still can’t be told if and when I will be paid"

The optimistic version? Those guys are just slow 🙁. I imagine it must be painful, but if it helps, I'd say the payout should be a matter of time. Did you spot anything unusual aside from the obvious delay?

I didnt find anything unusual just the payments are slow and the live chat , the answers are generic and templates they dont care about the customer even if i ask to speak with a supervisor they send a email to speak but no one answers.

Unfortunately, many times the live chat doesn't know much regarding the withdrawals, which is maybe why they are not able to give you any specific answer. It is better to contact the financial department by email, but of course it is important for them to reply to their players, and if they don't, it becomes really frustrating. I surely get your point.

But anyway, is there any update regarding your withdrawal, by any chance?

No update regarding the withdrawal they say the same thing everytime, and this time said no updates about ur withdrawal i sent a email to financial department 18 February and im still waiting for an answer!!

I already lost hope and i advise to any new and old player to don't play their!

update 26 february

withdrall still not processed!!

That's a shame, really. They should at least explain what the delay is caused by so you know. I believe that it is always best to communicate with players regarding this.

Well, I hope it will be soon that you'll get your money.

By the way, how long do you play at this casino? This is your first time withdrawing money from there, right?

I play sometime already i saw in my withdrawal that i one of 6 cent was accepted but big one was this

i had only this withdral

Date

06.02.2025, 01:14:39

Amount/Balance,

0.06/0.00

Transaction ID:

631417673

Transaction Type

Withdrawal

Status

Complete

update of my withdrawal nothing solved yet..

It is really unfortunate that our team is not able to intervene yet, but whenever the time comes and there is still no movement whatsoever, we'll do our best to get everything solved.

Just stay patient, please, even though I understand how difficult it must be.🙏