5Gringos Casino - general discussion (page 3)

Hello i have an update

They verified my account and know i dont have any block on my account i made

3 requests of withdrawal (7 march(500€) / 8 march(500€) and 10 march (149€)

Now i hope not waiting more than 11 days..

Hello!

Sounds very good to me! If I got it correctly, you've resolved the VPN issue and are now free to withdraw.

I'm hoping with you. 🤞🤞—looking forward to seeing the next update.

Greetings, I'm wondering if players are having problems with paying out winnings at the 5 GRINGOS casino.

Hi, I've moved your post under the casino where you can see complaints or user reviews and see what other players are doing. You can also check this thread to see what the latest posts are. 

Anyway, are you looking for a withdrawal too? How long if I may know? 🙂

I often play at that casino, I often used to win a smaller amount and lose a smaller amount, so I'm at a positive zero. A few months ago I won a larger win that I had been withdrawing from them for months. Then I decided to just play up to the withdrawal limit, which is 500 euros. This time I won 350 euros and I received a payout on 25 03 2025 and to this day they haven't paid me out and the customer service nom stop says the same thing, your withdrawal is a priority and I apologize for the delay in the payout.

In this case, I would say that we give the casino 14 days to pay the player. If they don't or haven't complied and you still have the money there and you don't know what to do, then you can file a complaint with us and our team will try to help you with your situation. 

But I would say don't gamble with the money and it's best to wait until everything is sorted out so that there are no further problems down the line. 

If you decide to get help, feel free to write. 

I will wait this week and contact them every day. If there is no payment in a week then I will file a complaint through you. Thank you

Well, if you learn something new, don't hesitate to let me know. 

I hope this will be resolved as soon as possible.🙂

Hello Mr. Jaro, I keep contacting them in the morning and evening and now they have started transferring me from the support operator to another operator and keep saying the same thing. I have been playing with them for a very long time and the payout has always been in 14 days, so if I won 1500 euros, I waited for the payout every 14 days, so I made my payout in 42 days and okay I did not complain and I did not play in honor until they paid me, to give you an example, the casco is paid out in the casino 5 GRINGOS. What they are doing to me now is not right and I will try to get those small 350 euros only from them in their instant even if I turn my head, after that I promise that I will ask them to close my account.

Dear Jaro, I would like to inform you that the 5Gringos casino paid me after 41 days. I no longer plan to play with them, nor do I recommend others not to play in that casino. Greetings from me.

There is something to register for

Hi, that's an awfully long time to get the money. I commend you for being so patient, though, because I don't think most people could have handled it. I'm glad you received your money, so did you finally manage to close your account or did you just stop playing at this casino?🙂

Hey, what do you mean? Would you like to register here and what would convince you to do so?🤔

Hello, I need help, I put 100,000 CZK in total into 5gringos and in the end I managed to win back 320,000 CZK, of course I want to withdraw, but suddenly I hit the withdrawal limits, I have 20,000 CZK per day and a maximum of 3 withdrawals, until the withdrawal is approved, so I can't request another one. I've been reading all sorts of negative reviews about how 5gringos doesn't pay out winnings, or with monthly delays. Isn't such a practice illegal? After all, they can't ask players for "levels" so that they can only withdraw a fraction back. How should I proceed? No one answers my emails, live support is an autobot, I'm quite afraid that I'll lose my money. Should I contact a lawyer and file a lawsuit? Or what the hell should I do to get my money! They can't act like this illegally! Thanks

Hi, I'm solving a big problem right now, I have almost €14,000 there and I can't get the money out of it, how did you solve your situation? Plus, I only have a limit of €800 per day (not a single withdrawal has been approved yet), can you advise me?

I can't file an online complaint, that casino is not on offer. Please help

Hello there.

May I ask you when exactly you requested your first withdrawal and if your account is fully verified there, please?

Is there any information in your account regarding the withdrawal at all? Like if it is pending or under review or something similar.

If you wish to submit a complaint and you are unable to find the casino in the list, please use the option that the casino is not on the list or choose any casino from there and explain in the description that you'd like to submit it for this casino.

Please let us know any updates.

Ooo I'm so surprised I just received 20,000 CZK so I still have 300,000 CZK left I'll wait for the complaint, I'll let you know how it goes

Hello Mackheise 12, sorry for not responding sooner. My maximum withdrawal was 500 euros, when I joined the VIP program I could withdraw a maximum of 800 euros, and at first I waited 14 days for a payout and the longest payout was 41 days, as far as payouts go, you don't have to be afraid. In my opinion, Casino 5 Gringos has more casinos in the world, so I think that's why payouts are late. When I contacted customer service, they told me in Italian, Spanish, English, and they always told me the same thing: your payout is our priority or that they have so many payouts that they can't process everything at once. I was persistent and contacted them a few times a day, I was bored. When they sent me some promotions or bonuses if I made a deposit, I just replied that I won't play in the casino until you pay me and I wrote them a lot of other things until they paid me. That's why I'm not going now. at 5Gringos casino. What bothers me is that the levels drop to the beginning if you don't play every day, so I'm now out of the Vip group and I'm on the first level. There are other casinos that are good and their payouts are fast. Good luck.

Now after 2 days they sent me 800€ but I still have 12000€ there and I want to withdraw it, do you think I have a chance to get it all from them? Or will it be a problem? I am surprised that after 2 days I have 800€ I read only negative reviews and thought I lost my money, but now I have hope.