22bet Casino - general discussion (page 7)

That's serious.

In my opinion, it would be best to wait for all details to come up during the complaint process.

I personally prefer not to speculate when it comes to so old and gambling addiction-related issues. I hope you don't mind.

And did you contact your payment processor if everything was good with your deposit?

I made the deposit through the site, there is no direct means of communication

Also what did the casino say about this issue? Do you have some conversation with them?

As for the site unfortunately all the time

Your application is still under review by specialists, please wait and review us later

Knowing that the maximum time period for the money to reach the account is 24 hours and today I have been six days Presentation number All proof of deposit Please help me to return my right

It really can't be done anymore, the 22bet casino is a scam, you need to tell me what I need to do to claim the money they took in violation of the regulations, they don't answer me, they send me ironic messages and hang up on me without me having any information for so many days about what will happen and what to do

Hmm, so the casino is still sorting it out, or at least I hope they are according to what they wrote to you. 

Dominika will deal with your complaint but the possibilities in such cases are often limited for us. Well, we'll see if we can help you even if I really wanted to.

If you happen to learn something new, definitely let me know.

I imagine the waiting is only fostering negative emotions, yet as I said, the complaint has to progress. Once it is clear how this has occurred, the proper time for such questions will come. As you are aware, the complaint is the source of the resolution; the forum does not generate it. 🙏

I have sent all the information you have requested, the conversations with the casino, screenshots of the regulations that have been violated, and the evidence, and I have no information on whether I should send anything else or what else I should do?

I am certain that you can read the instructions, even though we have already explained the complaint timer to you:

You have to wait until the mediator reviews your emails and moves forward, which is why I was discussing waiting. Three days remain. You are supposed to wait.

I really can't understand what's going on. I've sent you all the proof that the casino violated the terms and regulations, that account identification was never requested, while the regulations state that account identification is required for transactions over 2000 euros, and that during the period that the account has been closed, even though the customer has requested it, no promotional or advertising messages should be sent. When I asked to close the account, the options I was given were 1 month, 6 months, and a year. I was not given the option to permanently close the account that I wanted.

I'm trying to find the licensing authority of 22bet to see if it has a license. I've been trying to ask the casino's customer service for help for 3 days. They tell me the casino's licensing authority and they avoid telling me and close the conversation. Can someone at least help me with this?

You will have to wait for our complaints specialists to investigate the whole matter well, and only then will we see how it will go.

Unfortunately, we have to deal with hundreds of complaints every day, and your case is certainly not an easy one.

The information regarding the casino license is included in the review of this casino here.

Please know that our data team collects all the information precisely, and then everyone can see it clearly written in the review.

The email I looked for from the company that owns 22bet does not exist. 22bet is clearly a scam. I have sent them many emails and all the information with the regulations they have violated and they have not responded to me. They ignore the messages and in the specific email I sent to the company that owns 22bet, I get a notification that it does not exist. In addition to the screenshots I have of the regulations that the casino has violated, I also have a screenshot of a conversation I have with a technical support employee because they are the only ones I can contact. He tells me to call the fire department and the ambulance because my life may be in danger. Why did he tell me to call the fire department and the ambulance? I am afraid they will do harm to my house. Please, you must help me find a solution.

I am really sorry that they don't communicate with you. Our team will try to get in touch with the casino whenever the time comes to it. Just focus on your complaint, please.

Try to calm down. I believe they just wanted to take care of you if they thought you probably don't feel well, by any means. If you feel that you need some help, though, for sure contact someone.

Please stay safe, and if needed, get help. Will you do that, please?

You are wrong, they did not want to take care of me at all, the casino employees are threatening me and trying to mislead me, the technical support today told me that I have created multiple accounts, which is not true because my regular account is also active, in which case they would close the account, and when I asked them to tell me information about the alleged accounts, they refused. It is obvious that they are trying to find reasons to blame me for violating regulations, while the casino violated the regulations with the account and they are looking for ways not to return my deposits.

I imagine why so many players believe that once the casino is not willing to show the proofs of the other accounts, the matter is clear as a sky for them.

Yet, I'd like to say that once the responsible features and addictions play a part in the story, it is always wise to wait for the complaint to reach conclusion.

For example, Veronika went through your evidence and concluded that "You did not mention gambling addiction as the reason for your self-exclusion request back in 2021" which may explain why the casino did not close your account permanently and instead offered temporary account closure.

As I'm sure you know, the only real exclusion comes up with the proper reason provided to the casino - the addiction.

So, I think it's fair to say that we accept your opinions and the rest will be specified once the complaint progresses. Sounds quite fair, I'd say.

I mentioned to you and sent you the evidence that the casino had only given me 3 options, as I explained to you that for the time the account was closed, the casino sent me promotional emails, as I have explained and sent to you that my account has never been verified, something that the casino's terms state that verification is required for transactions over 2000 euros, in my case I was never asked for.

Yes, and I and also Veronika both told you that unless you mention the gambling issue to the casino, it may happen. Thus, my question again. Veronika did not find you mentioning the gambling issue - that's very likely the problem. Do you see it, please? Sadly, promotional emails are part of the side effect of registering in casino and since you ahve not very likely self-excluded yourselfm they were trying to bring you back.

The verification, in my opinion, is also subject to change, as are the terms. Does the amount represent a one-time deposit or an overall withdrawable fund, please?

Total amount as I explained to you many times I asked many times to close the account and for 3 whole days they did not close your account I have sent all the emails with the dates and after 3 days of pressuring them again to close the account the options I was given were only these 3 yes I never mentioned the addiction but for 3 days I asked them to close the account permanently

Yes, I understand that.

Once more I would like to say that asking for account closure is not the same as asking for a permanent self-exclusion due to gambling addiction.

The difference is huge. Thus, the information that you "only" requested common account closure.

Every account closure can be canceled. However, self-exclusion due to gambling addiction is supposed to be instant and permanent.

Do you now understand what I was saying, please?

I inform you once again that 22bet ignores my messages. I have sent emails to all the relevant departments and the form you sent me with the licensing authority and I have not received any response and no information about the regulations they have violated in relation to my account. It is tragic that for 3 weeks I have not received any response and any information. I have asked them countless times to tell me how I can contact the licensing authority so that an audit can be carried out. They claim that I have created many accounts in their company while I only have one and that is why I am requesting an audit from the licensing authority. The only communication I have is on the live chat so that they can ask me for the documents so that identification can be made so that the many accounts that I supposedly opened can be merged and then when I ask them for information from these accounts, they threaten me and close the conversation while I have not received any response from the other relevant departments.