22bet Casino - general discussion (page 6)

The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.

You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.

The monthly statement is nothing uncommon to get, I believe.

Have you tried to ask at your bank, perhaps?

I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.

That's good that you were able to get the account verified.

Please try to be patient and let us know whether you receive your money without any issues.

I have managed to get my money from the casino and after that i have made a second withdrawal request however even though they said that they did the transaction and even though it has been a couple of days my money is still not here. The first time they mailed me saying they made the transaction, it only lasted a couple of hours for me to get my money

Okay, and this time you also withdrew the same way, and how long exactly has it been going on? Sometimes patience is welcome and there is no need to be skeptical right away. 

If it takes too long we will be here to try and assist. 

So do you think you will keep a cool head and wait a while? 

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I ask you for help to understand if you can help me.

For months no problem, then a withdrawal of 1779 was reversed by my bank because on the card I was depositing it into via IBAN (Postepay) I had reached the limit for transfers from abroad.

22bet support informed me that the withdrawal had therefore returned to their coffers and that it would shortly be credited back to my account.

In the meantime they block my withdrawals and start a verification process via and I send all the documents until they tell me that the process is completed successfully and that my account is verified

The next day my account is blocked because they claim that I had gambling problems in the past and that to reactivate it you need a letter from a doctor and a specialist in gambling addiction pathologies stating that I do not have a gambling addiction. So quite absurd. (4 years ago I asked them to close an old account after a big loss ..).

they tell me that my money is in the account and that I can withdraw it by writing to .

Too bad that for two days he doesn't answer, I wrote to them several times but nothing... do you think I was scammed and they will keep the money?

Hello.

I imagine you feel torn apart, and I find it quite hard to understand such demand from the casino. Even if you have been addicted, I think the casino is not in a position to send you to the doctor for confirmation. In a very opposite situation, an addicted player also does not need to possess an official health assessment to close the account for addiction.

I presume you already informed them by email that you wish your balance to be withdrawn, and now you're waiting for the response. I would also assume the casino hestitates to reopen your account, thus the medical request, even though withdrawing the money does not require your account to be reopen. Has anything so far suggested otherwise?

I know it is stressful, but give them a few more days to respond to your request. Keep us posted, please.

The same thing happened to me, after a few months I sent an email, they reopened my account to withdraw the amount I had in it and then closed it again when the payment was processed. In that respect they were fair with me, in others I'm still trying to sort it out.

Hey, did this happen to you? Apparently you don't have to fill in your age when registering at the casino then, do you? Unfortunately, I would say that casinos often do the verification only at the first withdrawal and sometimes not even then. Anyway, can you tell me more about this because I saw that you have a complaint, but not exactly about this problem.

I have a deposit problem

Player account number 1002941573 USER ID

(Please note that the account must be linked to the email you are contacting us through)

1- Date of operation (7/2/2025)

2- The time when the operation was completed at 4:48 am

3. The value of the operation is 5000

4- Sender number 01554164671

5- The phone number to which you sent the money (01114473092)

6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit

Hello, is that what the casino asks you to do so they can look at the deposit that apparently was wrong and didn't arrive in your player account? Or did I misunderstand and there is some other problem? Feel free to let me know because you probably just copied some part of the conversation.

Is anyone dealing with my case where the casino violated the regulations?

Of course it is, but Veronika doesn't have the only complaint about you, so you'll have to endure. In the top right of the complaint you have a timer which the party has to answer, so patience will be welcome. 

Yes sir these are the details of the deposit process that did not reach the account please help

And did you contact your payment processor if everything was good with your deposit?

Also what did the casino say about this issue? Do you have some conversation with them?

This casino is the biggest scam I asked to close the account in 2021 they only gave me 3 options 1 month 6 months and 1 year while I asked to close it permanently while the account was closed the casino sent me promotional and advertising emails the account was reopened without me having any information or giving my consent the account was never identified I have all the conversations with the casino since 2021 and all the information about the regulations it has violated and I have requested a full refund of the money deposited in the account the casino never answers emails and hangs up on me so I can't contact them