22bet Casino - general discussion (page 11)

Hey, I don't see any problem with why the casino shouldn't pay you based on what you're saying. It's common for players to withdraw using the same method they used to deposit. But if that's not possible and you asked for an alternative, then I don't really understand why, even though you deposited and wagered the deposit, they still have a problem. 

If this persists and they don't want to pay you and you don't know what to do next, then a complaint was a good step to take. 

Katarina asked you some questions, so it would be good to answer them, and I believe that your case will be resolved. 

22bet disrespected my self-exclusion request.

on november 3rd i requested self-exclusion, they said it was approved.

yesterday they let me deposit and spend over 5000€.

i talk to them and they make fun of me! They give different answers!

run away from this site!

i have printscreens of everything!

i can't submit a complaint against this casino!

Hello, I responded to you in the thread where we have been discussing this situation 🙏👈

Hi everyone, I've been stuck since Friday. I sent all my bank documents. Yesterday they asked me for a certificate for gambling addiction, so today, armed with patience and a flood of emails, I'm going to the SERD. They give me a test and obviously I'm not a gambling addict. They give me a photocopy of the ASL certificate, rightly so (like any doctor), plus a PDF from the reporting center, which is supposed to be the electronic report. They're currently declaring it invalid and denying a psychologist's report. I just want to withdraw my 4K, but I don't care about the account.

HELP ME

Have they explained to you what the reason is they would ask for this kind of certificate in the first place, though?

Also, why did they reject it? What's the explanation for doing so?

No, they say it's a procedure, but I even sent this certificate via email and via PDF where the psychologists of the Serd claim that I'm not a gambling addict.

I am willing to forward you the documentation I provided to the security center. Believe me, I don't know where to turn. Even over the phone they say they can't interfere. Live chat doesn't help at all.

can you help me urgently they claim that the signature is the stamp they are not true when this is an official file I can send it to you somewhere if you want

You don't need to send it anywhere here, because unfortunately we won't be able to do anything with it here on the forum.

Your complaint is in progress, and you need to wait for it to move forward together with hundreds of other complaints.

Please stay patient, and we will do everything possible to help.

Thank you, I hope the document I sent will be accepted.

I reported it today to the authorities monitoring Curaçao, hopefully for the best.

We will keep an eye on your complaint, but if you have already filed a complaint with the licensing authority, it is most likely that we won't be able to continue the investigation. The licensing authority is upon us, you know.

What do you mean at the doors?

complaints@cga.cw I sent everything to this address, that is, to the Curacao Gaming Authorities. How do you think they will proceed? In the meantime, I included 22bet and the security department in the emails forwarded to them.

Hey. It looks like something got lost in translation here, actually. It happens sometimes when the autotranslator is used.

What I meant to say is that if a player files his complaint with the licensing authority, we are unable to investigate the matter anymore because usually casinos stop cooperating with us and wait for the decision of the licensing authority.

Therefore, we are unable to do anything, and also we need to wait for their decision.

I am not aware how do they proceed with the complaints, though. 🤷‍♀️

Surely inform us about every update regarding this, and we'll see what the casino will say and if they will continue to communicate with us regarding your case, which I hope that they will.

Good morning, to date still in the same situation the authorities unfortunately do not respond and I no longer know what to do, I am exhausted

I know that it might sound weird, but try not to do anything. Sometimes patience is the key, actually.

Our complaint team is working on your case, and soon there will be some movement seen, for sure.

Please wait for yet another reply from our first responder, Petra, and she will inform you what will be done next.

Good morning, thank you very much. This morning they woke up saying that I want the photo with the identity card in hand and a device with the emails sent by them.

Please try to fully cooperate with the casino. All these requirements are due to the AML policy and are important so you can pass the verification.

Have you already done as they asked?

Helpful discussion around 22Bet Casino—great to see different player experiences shared here. Twinqo also makes it easy to explore casinos and compare real user feedback in one place.

Help me, this is the second time a Veronika has missed the deadline for replying to my complaint.

she extends the deadline without saying anything!!!

look at my example, this person can't be dealing with complaints!!!