Hello ecescauso,
It must feel very uncomfortable it's a huge amount you have in your account.
Allow me a few questions in advance:
Has your account been fully verified?
Did you insert the correct full address and country of residence, please?
Just to make sure, have you ever used any VPN application while playing in the casino? Or maybe did you play some restricted game, have you noticed anything like that?
We can try to help you, please submit a complaint by clicking this link:
https://casino.guru/complaints/create
You can also share this screenshot and add your answers too. 🙂
I think it may help out Complaint Team a bit.
good morning, I have experience with this cazino, 20Bet, no and first time when I make a withdrawal, but I did not understand why not he confirmed the withdrawal immediately, as always. The queue. Let's see what happens, if it confirms me
buon giorno,io ho esperienza con questo cazino, 20Bet,no e prima volta quando faccio prelievo,pero no ho capito perche no mi ha cofermato il prelievo subito,come sempre.Aspetto fino mercoledi la conferma,perche ho ricevuto un messaggio che devo aspettare la coda.Vediamo che succede,se mi fa la conferma
Good morning,
I moved your post to the proper casino thread.
As we're now speaking about the withdrawal problem, I would like to ask you, are you still using the same payment option? Because if you opted for a different one, it may cause a delay. Have you tried to ask the casino what seems to be the problem, please?
I have always made a withdrawal in the same IBAN, NO AND NOTHING MODIFIED
ho fato sempre prelievo in lo steso IBAN ,NO E NIENTE MODIFICATO
So I'm assuming that the "same IBAN" means the same payment option. What about the casino's point of view? It possesses a good reputation so I guess there must be some answer from the support, maybe?
Have you asked, the casino about your issue, please?
good morning, after another message made, I finally received the withdrawal. In my opinion, you must always remember that they must do the withdrawal, Stragno
buon giorno,dopo un altro messaggio fatto ,finalmente ho ricevuto il prelievo.Secondo me,devi fare regordare sempre che loro devono fare prelievo, Stragno
I'm glad to hear you already received it. I suppose the casino will never tell you the reason why it wasn't confirmed immediately like before, but it probably has something to do with security reasons. For example, someone needs to check your documents (and validity) again when you reach a certain point (total amount of funds you withdrew from the casino, amount of individual withdrawal requests etc.). It could also be just a random check.
Me after a dispute with them about the incredibly failed game bonuses that pay nothing and especially if you buy them they are pure theft they closed my account and while I had money in it they confiscated it and they don't even answer my emails for so long that is they stole
Εγώ μετά από διαφωνία μαζί τους για τα απίστευτα αποτυχημένα μπόνους των παιχνιδιών που δεν πληρώνουν τίποτα και ειδικά αν τα αγοράσεις είναι σκέτο κλέψιμο μου έκλεισαν τον λογαριασμό μου και ενώ είχα χρήματα μέσα μου τα κατάσχεσαν και δεν απαντούν ούτε στα email μου τόσο καιρό δηλαδή μου τα κλέψανε
Hello,
I'm sorry but I do not understand correctly it seems. Have you breached any rules, please? It may explain voiding your balance. Or did your account got blocked after you complained about the game bonus, please?
How long is your account closed, please?
Hello,
does it mean that you can't physically submit the withdrawal or is there another problem, please?
That's good. Let's hope the complaint team will be able to help you, or that the casino will solve the problem sooner than those 10 days are up.
Well, it's not an unusual thing that some additional verification is triggered, especially if the player wins big money.
Kindly note, that casinos don't have the luxury to see all players face to face so they just rely on the verification processes.
I agree with you, but keep in mind that what I am pointing out is the reason for refusal, which is not reasonable with the reckless certification process.And for your argument to be credible, you have to consider that same lime sites like 20bet all have a rating of less than 6points
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