20Bet Casino - general discussion (page 11)

Yes, I gave all the information and email and all the documents, but no one answers me anymore. They blocked me everywhere, on Telegram, on Twitter, on email, and on live support.

Yes, I answered all the messages and they asked for all the documents. In the end, they blocked me everywhere, including on Instagram, Telegram, WhatsApp, and Twitter. I gave them all the necessary documents they needed, but they don't seem to be correct, since they also blocked my electronic choreography. I understand that it's a policy, but if they don't want to deposit it, it would be okay to ask for all the necessary documents, and then the client can deposit it. No, after depositing almost 1,000 euros and winning a prize, they ask for your documents. After sending the documents, they block you. It seems like an unusual abuse to me. I have experience in casinos. This is the first casino that Mo burned.

I meant to reply to all the questions Tomas asked you in your complaint, actually.

Only that way can it move forward, you know. 🤷‍♀️

Hello,

I am contacting you to file a formal complaint against 20bet Casino due to the multiple obstacles and abusive practices I have encountered when trying to withdraw my money.

I've made more than three withdrawal attempts, all unsuccessful, as each time I've been asked for new documents, despite having successfully completed the verification process (KYC). The details of the requirements are as follows:

On the first attempt, they asked me for my ID on both sides, which were approved.

Later, they asked me for proof of residency and proof of funds, which were also accepted.

On a second withdrawal attempt, I was again asked for proof of residency and a selfie with my ID. Both documents were approved.

However, the withdrawal was rejected again, and this time they asked me for a selfie with my ID and a specific code.

I find it completely unacceptable that new verification requests continue to be issued without valid justification, clearly with the aim of delaying payment. This situation has been unresolved for over three weeks now and directly affects my trust in the platform.

Furthermore, I have found that other users have reported similar experiences with this operator, indicating that this is not an isolated case, but rather a systematic practice to make withdrawals difficult.

I find it serious that the casino condones this type of behavior, and I think they should review their rating, as their behavior calls into question the transparency and seriousness of their service.

This really is a long time to wait for the withdrawal, and you have done right that you submitted your complaint.

Our team will review it soon and will inform you what needs to be done next.

Hopefully we'll be able to help and solve this issue soon.

Thank you very much. I opened the complaint 24 hours ago and it's still under review.

Other complaints have been processed more quickly, so perhaps the casino will take my case into account.

Unfortunately, sometimes it can happen that it takes a bit longer for a complaint to be reviewed.

Now, though, I see that your withdrawal has been processed. Right?

Have you received the whole amount?

I don't know what to say, nobody helps me, they haven't given me my money back.

If I may step in, we really need you to address the complaint thread instead. Because it appears that none of the questions Tomas has asked you (Tomas, not a casino rep or forum admin) has been answered. Additionally, it seems the timer, which you may not have noticed, is about to run out of time so the lack of response may delay the whole resolution process.

You need to act.

Tap or click this green link 👈👈👈 and read the thread, then answer the questions in the first post. 🙏 I'm adding the screenshot to help you identify the questions:

Hi, unfortunately I'm also having problems with the payout. It's about €1200 and I've gone through the entire verification process and everything has been approved.

But since it's "only" been 60 hours since I requested the payout, should I give them some more time?

Unfortunately, the live chat support couldn't tell me when I could expect to receive my money.

I'll give an update as soon as I hear something. And when should I file a complaint? Starting Friday?

Finally, you yourself state that the payout will take a maximum of 48 hours.

Best regards

Approved after just 72 hours and money was immediately in my account 🙂

Nice that you got your payout. It didn't take that long after all. Right?

What payment method did you use, by the way?

Hello everyone

I would like to request your support with a situation I'm facing with 20Bet. I'm a VIP user of the platform, and unfortunately, it's been over three days since I requested a withdrawal, which is still in the "pending" status. According to the site's own terms and conditions, withdrawals should be processed within a maximum of 72 hours, so this delay is concerning to me.

I've tried contacting casino support without receiving a clear solution. I'd like to continue using the platform and make a new deposit, but this lack of response and delayed payment have affected my confidence in the service.

I would greatly appreciate it if you could help me resolve this issue or at least facilitate contact with someone from the 20Bet team who can effectively address my case.

Thank you for your time and support.

Sincerely,

John

Have you ever withdrawn from this site before, though? Is your account fully verified?

Unfortunately, our complaint team won't be able to investigate the case before the 14-day time frame passes, so I hope everything will be resolved soon.

Which payment method did you use, if I may ask?

Hello Romi,

It was approved today and has also arrived in my account. Thank you so much for your support.

Kind regards,

Jhon Mallcco

That is great; I'm glad it got resolved.

I will inform your complaint handler as well.

Are you going to continue playing there now?

Good morning,

I would like to file a complaint against 20bet casino and I can't find it in your selection 🙁 thanks in advance for your response 🙂

Hi, could you also tell me why you want to file a complaint against this casino?

As for the process itself, you can easily choose another casino and describe in the text which one it is specifically about and our team will fix it. 🙂

I sent a lot of money there, then I sent 5k, got a bonus here, I rolled it over, everything was fine, and then I managed to win a larger amount and the casino took my winnings away because I allegedly violated the bonus terms.

Did they tell you what conditions you violated? Did you read what all must be met with the bonus, what games you can't play, or what the biggest bet you can have is, etc.?