1win Casino - general discussion (page 32)

What about something positive to add? 🙂 For instance, how often have you been able to withdraw, and how quickly does the casino handle requests?

1win in my opinion is an incompetent bookie, I registered on your platform, deposited and started playing games, no verification of sorts of requested, on the day I win and I place a withdrawal, you hold my withdrawal in pending for days, I have to chat support and then I’m told that I have to verify my account identity, no problem, I provide all the needed documents for verification, it takes the security team over 14 days to complete verification and then they finally conclude and declare my verification successful, and my withdrawal is processed, shortly after, barely over a month, I attempt to withdraw again on a random day and I’m placed under verification again, that’s absolute rubbish, I do not hesitate to send anything required, because I’m not doing anything fraudulent, I am not bothered, I continue staking and winning and loosing also, on my account under verification, it takes them over 25 days while I’m on verification for the second time, and then I try to login on a random morning and I’m told my account has been blocked, I chat support and they refer me to the security team via mail, I talk to them and all I’m told is I violated clause 9.7 . No evidence is shown to me, absolutely nothing because in truth I did nothing to warrant that, that is fraudulent on their part.

I understand that often players would like to hear a clear reason why an account is blocked, but I also know from experience that casinos do not provide such evidence to players because it could backfire on them. 

Anyway, from what you write it seems to me that you bet only on sports, is that true or did you also play slots in this case? That's pretty important in the whole case.

On the other hand, I understand that once you pass verification, sometimes it is possible that casinos will ask for additional verification, but it is hard to say on what basis you didn't pass it the second time. We'll see how the complaint develops and if we find out more, but it will also be important if you just bet on sports or not, because we don't deal with this area and since we don't have any experts in it, we can't help you.

But I won't get ahead of myself and I hope it can be sorted out somehow.

Hello, good day Jaro, my bets on slots is very minimal, I played aviator and others a few times because I do not know how to predict that so well, I play mostly sports, please I’m begging y’all Casino Guru is my last resort for help, do not abandon my case, I’ll lose all my money in my account without a fighting chance.

If you uploaded your balance using also aviator games then it shouldn't happen. It would be worse if the whole balance came from sports betting, then I would be afraid it would be closed. But you're dealing with everything in a complaint, so hopefully we'll be able to help you. However, I certainly don't want to make any promises. 😕

Hello Jaro, I hope you’re having a good day, thank you for all you’re doing to help my case, please do not abandon it, I will lose too much money in my account, I want 1win to be invited to this case, I’m contesting their decision.

Please how do I know the progress of my complaint? I want 1win to be invited to this conversation, those guys are trying to take my money unfairly from me

I see that Nick also wrote basically the same thing that if it's about sports betting we won't be able to help. 

But I have some pages where you could get help and I'll try to share them with you so that you can file a complaint there as well.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

The process or progress of the complaint will probably not be that important in this case but nevertheless if in the future you would also enter one in this guide you will find everything you need.

Fingers crossed.🤞

I started playing on this site on the recommendation of a friend. I don't know much about casinos, but in my opinion, 1win is a good site. I like the games and the fact that I can withdraw money quickly.

Hello, I opened an account at 1win and now I want to withdraw and it won't let me, it rejects all withdrawals, they say my account has no problem but I can't withdraw.

Hello, how long does it take for your money to arrive? What payment method do you use? Which games or provider do you like the most? 😀

Hey, I find it quite strange if they tell you that your account has no problems but you can't withdraw. Is this your first withdrawal? Are you already verified here or not? Did you ask what is the reason for the rejection? 

Please let me know. 😉

I have been using this casino for a month. From the beginning, deposits were made in 3 minutes and withdrawals were made in 3 hours at the earliest and the next day at the latest.

The problem arose a month later

One day, I withdrew my deposit and the next day, all my Korean bank accounts were suspended. The account from which I withdrew my deposit was reported as a voice phishing account, and all my accounts were also suspended.

I reported this fact to them, but they are not taking any action or solving any problem.

And since then they issued me a kyc and I did everything they wanted but it's been 15 days and I still haven't received my deposit back. When I contact them they just tell me to wait. This is a casino with a lot of problems

I have been using this casino for a month. From the beginning, deposits were made in 3 minutes and withdrawals were made in 3 hours at the earliest and the next day at the latest.

The problem rose after a month.

One day, I withdrew my deposit and the next day, all my Korean bank accounts were suspended. The deposit withdrawal account was reported as a voice phishing account, so all my accounts were suspended.

I reported this to them, but they did not do anything to solve the problem.

And after that, they issued a KYC to me and I did everything they wanted, but even after 15 days, I still have not received my deposit back. When I contacted them, they just told me to wait. This casino has a lot of problems.

It's good that I read this thread before going to play, now the desire has suddenly gone away, I'll have to look for another project

Hi, I can see that this is quite a complex case. You say you contacted them about a problem with your account. They didn't tell you anything specific, just that you had to wait and nothing has been resolved yet? When did you contact them? When you were going through the KYC, did you complete it or not? 

Nevertheless, since you have opened a complaint, we will try to investigate and see what we can find out and if it can be resolved. 

If you have anything new, please let me know. 

Complaints are underway right now.

That's good. There is one thing I'd like you to help me with if you do not mind - when you said that your account had been reported for "voice phishing account" do you mean your bank account or casino account, please?

It says " I withdrew my deposit and the next day, all my Korean bank accounts were suspended. The account from which I withdrew my deposit was reported as a voice phishing account, and all my accounts were also suspended." Additionally, how do you think these two events are linked to each other?

Thank you for sharing your thoughts on that, and I hope the complaint also brings us more clues.

Casino account. The account that withdraws the deposit of the Korean branch from me at the casino has been reported as voice phishing, and my account deposit from the account has been buried now.

Too much long and after not give to you money. So no good

They are not notifying me why they are investigating or how long they are going to do it. I have sent a letter requesting a water-type chulgeum, but they do not respond anymore. Nevertheless, they do not stop playing and refuse to withdraw. Who would play in a casino where money cannot be withdrawn? This is a private enterprise. I ask them why they are the problem, but they don't answer.

It's the first time I've been investigating a game player for more than 20 days on the grounds of investigation. In my opinion, research is an excuse and it's just that this casino doesn't want to pay