1Go Casino - general discussion (page 2)

I click to go to another question because my problem is not there, and then there is nothing like in the second picture, it’s empty,

I have spoken to our complaints team. Do you have the option to turn on the VPN and try to change the country and then file a complaint ? 

As for the fact that there is no question that fits your case, that's fine. Try clicking on any of them and get on with it. It doesn't work that way either ? Because if you click on those questions, then you can explain what your specific problem is, so our team would understand. 

Also, have you tried all the options I wrote in my previous answer ? 

Is it normal to wait 30 days for a withdrawal at this casino?

Do you actually wait that long?🙁 I don't think we could call it normal. What is the reason for this delay? Do you know?

I'm currently waiting 25 days. This is normal in casinos from this owner. This isn't the first time this has happened to me. Despite everything, they have paid out so far. We'll see how it goes this time.

Oh, wow! That's a long wait, indeed. If you need our complaints team to intervene, please let us know for sure. I hope that your money will arrive soon.

Are you fully verified there already?

On the thirty-first day, the money arrived in my account.

Oh you waited a month which would have been a disaster for me. I probably don't need to ask if you'll play here again and I'll probably keep that question to myself. 

However, in the end the most important thing is that you got the money, at what price you can decide for yourself. 

I hope everything will be alright and in the future the experience will only get better.

Stay away from this scamers

I was discussing with my colleagues that sometimes such a situation can occur with crypto payments. So does it mean that money was withdrawn from your wallet but nothing came to the casino? Did you enter everything correctly as you were supposed to? Sometimes this can be a problem and I know that this has been dealt with before and the player had to make a deposit as well. 

However, what happens after that I am not sure and therefore I don't want to say too much about what you should or should not do in this case. 

I might think about filing a complaint. 

What do you think? 

they scamming me 2 times I deposit again 20€ to refund me the 58$ and no money received this casino it's the biggest TRASH in the universe

If you made a deposit and the only thing the casino told you is that you have to do it again, then I would really file a complaint. It's not exactly normal and common I would say and that's why our team would look into it and try to assist in this situation. 

That would probably be the best thing you could do for now.

I have already made a complaint, they asked me 20€ commission to receive the $60 deposited the first time, I had deposited but I did not receive the money, that is, I deposited 2 times, everything I am doing seems to me a senseless abuse

Yes, I see you opened it. Now it will be good if you answer Tomas's questions in the complaint, will that be possible please? 

I hope we can help you and you will get your money eventually.

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