1Go Casino - general discussion (page 3)

Hmm, you can't get an answer on live chat or by email, or is the site completely restricted if you wanted to go there just for this reason and find out what happened?🙂

It's always a shame when such a good casino is not available to players.

I only get the response that Sweden is now on the list of restricted countries.

Yes, unfortunately, only shady casinos remain. Ones that don’t pay out, delay withdrawals, lie, and make up excuses. Just this past weekend, my withdrawals were canceled even though I followed their payment rules. I ended up losing my entire balance of €9,300.

I bought bonuses that I never even received, experienced misleading support, etc. Truly tragic.

BUT we should be glad that sites like Casino.Guru exist, as they can raise a red flag and help prevent others from falling into the same trap.

Sure, they probably just said the usual stuff, it might have something to do with the country's legislation, and maybe they didn't fulfill what they were supposed to. But that's just speculation.

I see that your other experiences weren't the best, which is a shame, I would say. Whenever you have a problem, you can always turn to us, but you can't play with money. That's a big pity because it was a nice amount. You can always turn to us, you know, but patience is often necessary.

Hi Jaro my friend, how are you?

Have you informed the team that these casinos no longer accept Swedish players? It still says that they do.

Best regards

Hello, I'm doing well, how are you? Yes, I informed our team and this is how I see it. We have already changed it so that Sweden is restricted.🙂

Hi Jaro,

I’m doing well too, thank you. Yes, I see that they’ve changed it now. I just want to add that all their sister sites have banned Sweden—that is, the entire Galtika group.

I will definitely let our team know to review and change it if that is the case.

Thanks for the information.🙂

Hi, is anyone else having issues with this casino at the moment?

I feel like I’ve been waiting the whole day for my withdrawal, which normally takes around one minute. What worries me even more is that support also seems to be unavailable. Emails, Telegram, and especially live support are not working, not only for this casino but also across all Galaktika NV sister casinos.

I’m really concerned about what’s going on, especially since there have been no public statements or updates available.

Hi, maybe they're having some technical issues or doing maintenance. It would be good to let people know, but maybe something unexpected happened and they need to fix it, so I’d be patient and wait.

The fact that your withdrawal day hasn’t arrived might be related to that, but I wouldn’t be skeptical right away. Even if everything were working as it should, a day is basically too short a time to start worrying right away.

Try waiting, and if nothing happens in a few days, be sure to let us know.

Same problems on my side, withdrawals on all galaktika NV Casinos not processed since more than 24hours, Support not reachable.

Same here! Waiting for €700.00 at Martin Casino

Maybe you @CasinoGuru can help us to get a Statement or Information what is Going on?

What I find really unusual and honestly concerning is that for the past two days absolutely nothing seems to be working. Support is not responding, withdrawals are not being processed, and there has been no public statement or update at all. Even simple emails asking what is going on are being ignored.

At the same time, their public social media accounts are still posting promotions and marketing content as if everything is normal, while saying absolutely nothing about the current situation. That is what worries me the most.

What also makes this even more surprising is that Galactica N.V. is not some small unknown company — they operate many casinos across multiple brands. Because of that, this silence is honestly shocking to me.

Maybe I’m overreacting, but I genuinely do not understand why more people are not concerned about this situation.

Hello, I understand your concern. The truth is that we have no statement available; it's not our process. Instead, our CRC team responds to players' complaints in order to help resolve them, so if anything is going on, they will find out through this channel and then challenge the casinos' actions and decisions.

You mentioned two days; in my opinion, it can even be a lack of working people on the casino's side or hundreds of other things.

Hello, then I suggest you keep Martin's Casino in mind.

https://casino.guru/forum/casinos/martin-casino---general-discussion Since it seems that those situations include players from Germany, I would guess it it could be about third-party payment providers. Just a guess, though.