1Bet payout test report

I requested a withdrawal of 1700 euros from 1Bet Casino on March 30, 2024 (first withdrawal) and previously deposited over 700 euros without any bonus promotions. Due to the bad reviews and complaints, I would like to start a discussion and keep you updated about my withdrawal and experiences with 1Bet Casino.

You are also welcome to share your own experiences, whether they were good or bad.

Best regards and see you in the update!

Dominic

A little update first:

I sent an email to ( payments@1bet.com ) I sent it to 1Bet asking again exactly what the payout and processing is like and what happens next. I then received an email quite quickly ( kyc@1bet.com ) received around 4:00 p.m. on the same day asking for proof of address because my address does not match the registered address. This also fits because I have moved and haven't confirmed the new address yet.

Of course, I immediately sent the documents by replying to the email and confirming it with the documents. At the same time, I asked about the process of further processing.

So, wait and see what happens next.

Further update:

Today, April 1st, 2024, around 9:00 a.m., I received another email ( kyc@1bet.com ) received that my security status is complete and my withdrawal has been approved. The money will be transferred to my bank account. I then checked my 1bet account and found that I can no longer cancel the withdrawal. It is now being processed, which is initially very positive. However, I'm still slightly skeptical as to whether and when the money will come, but it sounds good at first.

I'll give an update on how it goes.

In conclusion:

Today, April 1st, 2024, around 12:00 p.m., 3 hours after the last email, the money arrived in my bank account. To conclude: I am extremely satisfied. There were no problems and it took less than 3 days from the withdrawal to the transfer. I really can't say anything bad, except that people were worried about whether the money would come. But you should note that wagering requirements also apply to the real money deposited. You have to wager the deposit 5 times, which I did by far.

Excellent! 👍

Thank you for sharing your experience with this casino and I am really glad that it was this positive, to tell you the truth. 👌 Just to be sure and prevent any conclusion, will it be possible to post here the URL of the casino, please? Are you going to continue playing there, after this? I would guess that you are, right?

I have the same problem right now... I requested a maximum withdrawal of 5000 euros on November 5th. Normally it takes a maximum of 24 hours... but this time I was very politely put off with copy-paste replies. Highest priority, etc. Yesterday, November 9th, the KYC support contacted me. They suddenly needed a photo of me with my ID card, driver's license or passport. I sent it and today again, just to be on the safe side, one close up and one further away. We'll see, it's the weekend so I don't expect any movement in this case for now.

Otherwise something else...

In October I made two withdrawals of €1,000 each. Nothing came of it... oh well, but it gets better. As a thank you for my good run in basketball, I was taken away from the option of placing high live bets. 1 euro is only possible in basketball. Pre-game combinations have also been canceled. It would be a business decision by the responsible department after my account has been checked, and once it has been decided, it is irrevocable. I've read about this on Trustpilot before, but I found it unthinkable that this would happen to me. You can look at it with both tears and laughter. The laughter because they're restricting me because they're probably worried that I'll really clean up at some point. The crying because the offer there is really good. But luckily they have an alternative site with exactly the same offer. After the hopefully imminent payout, I'll go there.

Do I understand correctly that you have withdrawn from this casino before, and only now they asked you to do the verification?

Sometimes casinos do that when it comes to larger amounts, you know.

Has there been any update by now, please?

I can see that you write here about the sports betting experience, which we know very little about, so I just hope that it'll be all good with your payout and you can choose to play elsewhere as you said.

Please let us know the news whenever there is some regarding your payment.

Hi there!

If I may, I would like to be sure we are talking about the same site since this thread is dedicated to the 1Bet, I presume it is this site:

(https://de.casino.guru/1bet-casino-rezensionen Not sure whether the link will work for you because, due to GGL, we are forbidden to inform players about casinos without GGL license, despite many German players prefer specifically off-shore casinos.)

As you can see on the screenshot, our review indicates this site is not interested in being fair towards players, so I would suggest a higher level of caution.

On the other hand, Casino Guru exclusively specializes in casino-related content and reviews, so I hope 1Bet sportsbook qualities are far better.

Payment was made after a long back and forth after several direct contacts with the payout team where I stated in advance that I would accept the 8.. percent fee to speed things up

Otherwise, yes, it was about sports betting. I hadn't noticed that it was only about the casino, sorry

No problem at all. I am glad you received your payment at the end.

So, how would you rate this casino overall, if I may ask?

I have been playing with 1bet for over 3 years now, I never have problem with my withdrawal but every time I want to make a withdrawal over 4000€ they seem to not paying out! I had this problem before which I ended up loosing all my winnings and now for the last 3 days I have made a withdrawal of 4400€ they seem to not want to pay out , or give me any information what is happening! my playing name is "pedram92" can you please look in to this , this is very stressing now!

I think anything over 2000 makes them start to fidget so that you cancel the payment. I think it takes 7 days then they give in and pay

Hello, can you please clarify and send me the url of the casino you are playing in? Quite a few of them have a similar name so I want to make sure what it is. 

As far as withdrawal and help, you would have to file a complaint with us first so we can look into it all. It is also important how long you are waiting, because we give 14 days to pay the player.

Also, did the casino tell you what the problem is if they don't want to pay you out on higher amounts? Did you check if they have any withdrawal limit? 

I see it didn't take long for this to be resolved. So what was it that accelerated the process? Were you in contact with the casino and just had to be patient? Often that's the easiest thing for players to do and yet the only thing they have to do.

I made a withdrawal of 5000 euros on February 11th, 2025, after I had deposited 8k. After endless back and forth with support, I am still being put off and always reassured that the withdrawal is being processed by another company. It is very strange and conspicuous. The people there are playing for time so that you cancel and continue to gamble away the money.

Hi, so don't give up and don't cancel withdrawal and try to be patient. We give casinos 14 days to resolve this and if they don't, you can contact us and we will try to assist you. 

However, was anything else needed from you? I mean, are you verified here yet? Is this your first withdrawal?

I didn’t do anything major apart the live chat , which I find the live chat pointless because I think it’s not a real person you chatting to it’s a robot because of the answers always being the exact same thing. But I think this casino it’s very good to play but the pay outs are very stressful.

No deposit

Clearly I understand so it sorted itself out then. Speaking of payouts, how long do they last? 🤔