Rooli Casino - Pelaajan kotiuttaminen evätty, tili estetty.

I had been playing for a few days making a few deposits. I ended up winning some back after losing and proceeded with a withdrawal of $600. After numerous times to withdrawal, chatting with an online agent, I kept getting denied. I have uploaded all documents. Finally sent an email and it came back rejected. I cannot access Rooli now. When I try to it says 403 Forbidden.

Dear zacjaksmom,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooli Casino.

I checked the website and it appears accessible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you since regained access to your casino account?
• Could you please list which documents you submitted for verification? Were any of them accepted?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear zacjaksmom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.