Parimatch Casino IN - Pelaajan kotiutus on viivästynyt kuukausia.

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Dear Deepak9708,

Thank you very much for submitting your complaint. I am sorry to hear about the issues you have experienced with your withdrawal.

To help me better understand your case, could you please clarify a few points?

Do you still have access to your casino account?

Could you please confirm whether you have successfully passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Greetings,

We would like to let you know that your withdrawal transaction of 15,300 INR is currently under review with Ticket ID 34902089.

Our billing team is carefully investigating the transaction, and we kindly ask for your patience while they complete the review. As soon as we receive an update from the team, we will contact you promptly with the outcome.

Thank you for your patience and understanding.

Dear Casino Guru Team,

I want to clarify the exact timeline and provide absolute proof of the operator's extreme negligence and delaying tactics. 

1. On September 10, 2025, at 17:28 IST, I requested a withdrawal of 15,300 INR. The platform clearly stated a processing time of 4 hours. 

2. On the exact same day, September 10, 2025, at 20:24 IST (within just 3 hours), I received an official notification inside my Parimatch account stating that my withdrawal was "Approved."

3. When the money didn't hit my bank account, I raised a complaint. The attached screenshot shows Ticket ID #34826146, which was submitted 10 months ago on the day of the issue, stating it was escalated to the billing department for an "urgent resolution."

4. Instead of resolving it, they kept closing my tickets without any solution. The Ticket ID #34902089 they are mentioning now has also been stuck "In progress" for over 2 months.

Since they officially "Approved" the transaction on day one, there is nothing left to investigate for 10 months. They are simply rotating old tickets to mislead the process. I request the Casino Guru team to strictly intervene and demand immediate proof of payment (UTR number) or a full refund.

Dear Deepak9708,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Deepak9708,

My name is Barbora, and I will be assisting you with this complaint.

Dear Parimatch Casino IN,

Thank you for joining the thread.

Could you please provide an update regarding the player's withdrawal? If the payment has already been processed, kindly provide the relevant payment confirmation or UTR number so the player can trace the transaction with their bank.

Thank you.

Greetings,

Regarding Ticket ID 34902089 concerning the withdrawal transaction, we regret to inform you that the transaction is too old to be verified. As it falls outside the available verification period, we are unfortunately unable to investigate or confirm the transaction from our side.

We kindly recommend contacting your bank to request the transaction details and further clarification regarding the payment. You may also check your betting account history for any available information related to the transaction to be shared to the bank.

We sincerely apologize for the inconveniences and appreciate your understanding.

Dear Parimatch Casino IN,

Thank you for your reply.

However, I'm afraid I cannot consider this matter resolved based on the explanation provided. The player states that the issue was reported immediately after the withdrawal was marked as approved and has been following up ever since.

If you are unable to confirm that the payment was successfully completed, could you please explain why the withdrawal cannot simply be reissued to the player? Alternatively, if the payment was processed, I kindly ask you to provide any available confirmation so we can verify what happened.

I look forward to your reply.

Greetings,

Thank you for your follow-up.

Following a further review of the withdrawal transaction, we can confirm that the withdrawal under Ticket ID 34902089 was not successfully completed to the bank account. As the payment could not be finalized, the funds have been returned to the player's betting account and are available for use or a new withdrawal request.

We understand your concerns regarding the previous status of the withdrawal and apologize for the time taken to reach this resolution. We appreciate your patience while the transaction was reviewed by the relevant team.

Kindly check the betting account balance for confirmation.

Thank you for your understanding.

Dear Deepak9708,

Could you please check your casino account and let me know if the funds have been credited back to your balance, as the casino has stated?

If they have, I'd also appreciate it if you could let me know whether you're now able to submit a new withdrawal request without any issues.

I'll wait for your confirmation before we proceed further.

"Hello Barbora,

I can confirm that the funds were credited back to my casino balance, and the issue regarding the pending withdrawal from the casino's side has been resolved.

Thank you very much for your time and assistance in resolving this matter."

Dear Casino Guru Team,

I am adding complete transaction details and solid documentary evidence regarding my uncredited withdrawal of INR 25,000 from Parimatch.

Issue Details:

Withdrawal Request: On 8th October 2025 at 18:43, I requested a withdrawal of INR 25,000 via Bank Transfer to my HDFC Bank Account (ending in 0327).

In-App Approval: On the same day at 21:38, Parimatch sent an official in-app notification confirming: "Withdrawal request of 25000 INR is approved", and the transaction status was updated to "Successful".

Funds Not Credited: Despite the "Approved" and "Successful" status, the INR 25,000 was NEVER credited to my bank account, nor was it refunded back to my player balance.

Support Ticket #41687336: Parimatch created a ticket titled "Bank Transfer Withdrawal Delay for INR 38000" (combining two withdrawals: INR 25,000 & INR 13,000). While the INR 13,000 was later declined and refunded on 5th November 2025, the INR 25,000 remained completely missing.

Email Escalation & Bank Statement: On 9th October 2025 (02:19 AM), I emailed Parimatch support (support@pari-match.in) attaching my official HDFC Bank Statement as proof. On 9th October 2025 (05:00 PM), support agent Mariam acknowledged my email and confirmed forwarding it to their expert team.

Ticket Closed Without Solution: Despite submitting all proofs and bank statements, Parimatch support closed Ticket #41687336 approximately 4 months ago as "Resolved" without actually resolving the issue or returning my INR 25,000.

Attached Evidences:

Screenshot of Ticket #41687336 showing "Resolved" status without payment.

Screenshot of the In-app Approval Notification (8 Oct 2025, 21:38).

Screenshots of Transaction History showing exact timestamps (18:43 request, 21:38 approval).

Screenshots of the Email Thread with Parimatch Support (9 Oct 2025) confirming receipt of my bank statement.

Official HDFC Bank Statement proving no credit of INR 25,000 was ever received.

My Player ID is 7229477. Kindly request Parimatch to review these submitted proofs and credit my remaining INR 25,000.

1. Thank you.

Dear Parimatch Casino IN,

Thank you for resolving the player's previous withdrawal issue.

However, the player has now submitted evidence regarding another withdrawal, this time for INR 25,000, requested on 8 October 2025. According to the player, the withdrawal was marked as approved/successful, but the funds were neither credited to his bank account nor returned to his casino balance.

Could you please review this transaction and provide an update? If the payment was processed, kindly provide the relevant payment confirmation or UTR number. If it was not successfully completed, please clarify whether the funds can be returned to the player's casino balance.

Thank you.

Greetings,

We are pleased to inform you that your transaction under Ticket ID 41687336 has been successfully resolved. As the withdrawal could not be processed, the funds have been reversed back to your betting account.

Kindly check your betting account to confirm that the funds have been returned.

Thank you for your patience and cooperation.

"Thank you for the update. The funds were credited back to my betting wallet, and I have placed a fresh withdrawal request for INR 20,000, which is currently in processing. I will update once the amount is received in my bank account."

Dear Deepak9708,

Thank you for the update. I'm glad to hear the previously missing funds have been returned to your betting balance.

I understand that you've now submitted a new withdrawal request for INR 20,000, which is currently being processed. I hope it will be completed without any issues.

As for the matter raised in this complaint, would you please confirm whether you consider it resolved? If so, I'll proceed with closing the complaint as resolved.

"Thank you, Barbora. Since the new withdrawal request for INR 20,000 via Bank Transfer is still under processing and the funds have not yet arrived in my bank account, please keep this complaint open. The system showed a timeline of up to 72 hours for bank transfer, which will be completed today at 20:10 IST. I will confirm and update here as soon as the money is successfully credited to my bank."

Greetings,

We regret to inform you that your withdrawal transaction of INR 20,000 could not be successfully credited to your bank account. As a result, the funds have been reversed back to your betting account.

Kindly check your betting account to confirm that the funds have been returned.

Thank you for your understanding.

"Yes, I confirm the funds are back in my betting balance.

However, I am unable to withdraw my money because Parimatch has restricted my account. Bank Transfer keeps failing, and my account is restricted to ONLY Bank Transfer (up to 72 hours) with an extra 5% fee attached.

As shown in the attached screenshots, another player living at the EXACT SAME ADDRESS and same location has 4 active withdrawal options (including UPI Payout within 1 hour) with 0% fee. Why is my account specifically restricted to only a failing Bank Transfer with a 5% fee?

Dear Barbora, please ask Parimatch to unblock standard fast options like UPI for my account or process this withdrawal manually so I can receive my funds.""Also, please ask Parimatch to explain the exact technical reason why my Bank Transfer withdrawals keep getting rejected repeatedly after making me wait for days."

"Update on my withdrawals:

Out of my recent withdrawal attempts via Bank Transfer (with a 5% fee attached): 1. INR 6,000 was successfully credited to my bank account. 2. INR 9,000 was DECLINED by the gateway, and funds were returned to my betting wallet. 3. INR 5,000 is still marked as 'In Processing'.

This clearly shows how unstable this Bank Transfer gateway is, as transactions are randomly declining while charging a 5% fee. I request Parimatch to unblock standard payment methods like UPI for my account so I can smoothly withdraw my remaining funds without failures and extra fees."

Greetings,

Thank you for providing an update on your withdrawal requests.

We understand your concerns regarding the different outcomes of your recent withdrawals. Please note that one withdrawal of INR 6,000 was successfully completed, INR 9,000 and INR 5,000 were not successfully processed by the payment provider and was therefore returned to your betting account.

Regarding your request to restore UPI as a withdrawal method, we regret to inform you that we are unable to make changes to the payment methods available on an account. We also apologize for the time it takes for the withdrawal transactions to be processed.

Thank you for your understanding.

Dear Deepak9708,

The casino has stated that both the INR 9,000 and INR 5,000 withdrawals have been returned to your betting balance. Could you please confirm whether this is correct and let me know your current withdrawable balance?

If you've already submitted a new withdrawal request, please also let me know the amount and its current status. Once we confirm that your remaining balance is available and whether you're able to withdraw it successfully, we'll be able to determine how to proceed.

Dear Deepak9708,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.