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Operator called Michael threatening customers disclosing their adress. He has threaten a minor age people after been told he shall not allow people under age to gamble on the platform. His threats been also reported to police and other authorities

Dear Constantin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. This is a very serious accusation. If you have proof of this, please forward any relevant communication between you and the casino, if possible (or post it here). My email address is kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Constantin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.