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As has already been read in other complaints, I am repeatedly put off regarding the long waiting time for the requested payout. I have fulfilled all bonus conditions and had the player account verified immediately. Unbelievable how you get ripped off. Is there a chance to take legal action against them?

Payment has been pending for more than 6 weeks

Wie schon in anderen Beschwerden zu lesen war, werde ich bezüglich der langen Wartezeit für die angeforderte Auszahlung immer wieder vertröstet. Ich habe alle Bonusbedingungen erfüllt und das Spielerkonto sofort verifizieren lassen. Unglaublich wie man abgezockt wird. Hat man eine Chance rechtlich gegen die vorzugehen?

Auszahlung steht seit über 6 Wochen aus

Hello Murat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Did you receive a confirmation that you are verified? Did you use any bonus to accumulate your current balance?

Looking forward to your answer.

Regards,

Nick

Hello. It's my first withdrawal request. I met the bonus requirements and it was converted to real money. My player account was verified at the beginning. I received a notification to that effect at the time.

Hallo. Es ist meine erste Auszahlungsanforderung. Ich habe für die Bonusbedingungen erfüllt und es wurde in Echtgeld umgewandelt. Mein Spielerkonto wurde schon zu Beginn verifiziert. Eine entsprechende Mitteilung habe ich damals erhalten.

Dear Murat,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.