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I deposited $3700 on February 22, increased to almost $8000 in eSports bets, and applied for a withdrawal.

Yesterday I won $19,500 in baccarat and applied for an additional withdrawal.

I was told that the maximum withdrawal limit was $600 per withdrawal, so I applied for $600 per withdrawal dozens of times and left it alone.

I received an email from the casino site saying

"The maximum withdrawal request amount is limited to 150 USD for technical reasons."

I was informed by email as above.

I was informed by email as above. All withdrawal requests were cancelled and I was told that there was a technical error and that I should reapply for withdrawal in the future with a withdrawal amount of 150 USD.

I have not used any bonuses, and to me it seems like they are clearly trying to melt my money by delaying my withdrawals.

What should I do? I just wish I could withdraw $600 a day like I used to be able to.

I am using a translation tool, so please let me know if the text is wrong or not understood.

Dear uruKK,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

After contacting guru, I also contacted ggbet.

I was told that it falls under 8.21, which is stated in the terms and conditions.

"8.21. In cases when the amount of your withdrawal request is at least 20 times larger than the total sum of your deposits, you will be limited to 5000 USD (or equivalent in your currency) for withdrawal per month."

However, when I replied that I had deposited $3700 and the total sum was less than 10 times the total amount, the withdrawal limit was increased to $800 per day.

In the meantime, I was able to make my 1st withdrawal of $800 today, so we'll see how it goes.

Perfect. I'm thankful for the good news. Please keep me informed about any further developments.

So far I have been able to make 10 withdrawals.

I am able to make withdrawals at a fixed time every day.

Great news. It seems that your entire winnings will be received soon. Please keep me updated. Thank you.

Dear uruKK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.