Chilli Casino-arvostelu

Iso-Britannian pelaaja toimitti asiakirjat tilin vahvistamiseksi. Myöhemmin hänen tilinsä estettiin. Kasino kieltäytyi keskustelemasta tapauksesta kolmannen osapuolen kanssa. Pelaajaa kehotettiin ottamaan yhteyttä nimettyyn ADR: ään tai kasinon lisensointiviranomaiseen. Pelaaja otti yhteyttä ADR: ään ja ilmoitti meille vastaanottaneensa riidanalaiset varat pian sen jälkeen. Valitus saatettiin päätökseen "ratkaistuna".

However, the player had a chat transcript confirming that the game with the double feature placing bets of 8 GBP is fine. Max bet only applies to the initial stake placed. The casino later confiscated all the winnings. Possibly the support gave the wrong answer but the casino never responded to this complaint.

To get verified the player sent a copy of his passport foto and a council tax letter. The casino asked further for the front and back copy of the bank card used. The player said he had lost it and therefore he contacted the bank to report it and to issue him a new one. He was not aware of any chargeback being made. This case stayed unresolved and the casino decided to contact gambling authorities, no update since.

The casino argued that the player spinned more than was a max bet on the slot. He confirmed that it was after having met the wagering requirements. The casino decision was final and there would be no further action or the review o the case.

An uncertain case. The player informed the casino that the card used for deposit was from a shared account of the player and her partner. The casino suspended the account and offered to discuss the issue through the support team.

The player was at least asking for the deposit to be returned even though he was not aware of any breaching of TCs. The casino responded to this complaint but never showed any proper evidence and we could not tell witch fraud the player potentially made. The case did not move since and stayed unresolved.

The player was playing with the bonus and was not aware of any irregular play. The casino replied many times but did not want to discuss any details publicly. Later the representative stated they would forward this issue to the operation manager, no update since.