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It has been a week since I made a withdrawal of 108 pesos and it does not arrive, the next day I deposited 100 pesos and it is not reflected either, can you help me?

Tiene una semana que hice un retiro de 108 pesos y no me llega, al otro día deposité 100 pesos y tampoco se reflejan me pueden ayudar??

Dear cuquinvj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Regarding your withdrawal, could you please explain if this was your first withdrawal from the casino? Was the transaction completed from the side of the casino? Did you contact the casino about when you can expect funds to be received?

Looking forward to hearing from you.

Best regards,

Tomas

Thank you for responding, it was not my first withdrawal, I already had several withdrawals without a problem, but this last one did not arrive, according to what they tell me in support that they have problems with the spei and that they hope to solve it as soon as possible.

Gracias por responder, no era mi primer retiro ya tenía varios retiros sin problema pero este último no llegó, según me dicen en soporte que tienen problemas com el spei y que esperan darle solución lo más pronto posible.

Was there any progress with the withdrawal from the casino? When exactly did you request the withdrawal from the casino? When exactly did you attempt to deposit in the casino?

If there is any relevant communication (chat transcripts, emails) between you and the casino, please forward it to tomas@casino.guru

My dear friend, thank you very much, I already recovered my deposit and my withdrawal, today when I woke up I already had the money in my account, thank you again for your support

Mi querido amigo muchas gracias ya recuperé mi deposito y mi retiro, hoy cuando desperté ya tenía el dinero en mi cuenta, nuevamente muchas gracias por tu apoyo

Dear cuquinvj,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru