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Hello, I was not credited with the 100% first deposit bonus. When I asked in the live chat, I was not given a reason, only that it is the way it is and that it is not negotiable.

Hallo, mir wurde der Ersteinzahlungsbonus von 100 % nicht gutgeschrieben. Auf nachfrage im Livechat bekam ich keine Begründung genannt, nur dass es halt nun so ist und dies nicht verhandelbar ist.

Dear Chap09,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to clarify which bonus you tried to activate? Please, post here the link (or promo code) to the offer you were interested in.

Also, could you please confirm that your deposited amount has stayed untouched?

Have you received any explanation from the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Chap09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.