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attempted to withdraw 100$ and then attempted to withdraw 120$ finally someone informed me i needed to be verified by them for a third time after my first two withdraws were denied without communication of any sort. meanwhile my winnings got up to $350 that i should have been able to cash out without incident according to the live chat i printed out last week. this place says they only payout on wednesdays and while they keep your requested amount unavailable they also dont allow you to deposit. when they do put the money back into your so called cash balance you still cant deposit if you have over $100 in the non bonus real money. now it comes with the excuse of must deposit $25 in one deposit within the past 30 days this isnt possible to do though because while your funds are awaiting approval for six days at a time you cant deposit then when its replaced on your real money balance you still cannot deposit .... please help somehow

Hello slb2727,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BingoVillage Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I was told a week ago that my drivers license and bank statement and selfy holding my drivers license were accepted and verified. I submitted them to the email address cashier@virtual office.com and then also to the real people at support@bingovillage.com

Hello slb2727,

As it's been a week ago, please understand that processing a withdrawal will take a few more days. Please let us know by the beginning of the next week if there's been any update.

its been more than two weeks it's been almost two months since I first trying to get a payout from these clowns. 25 dollar deposit matched and two 15 dollar deposits matched submitted all documents successfully and still denied three times in a row attempted 100 withdraw attempted 150 and attempted 325 now I am submitting the request with a lack of hope but only do payout on Wednesdays

Hello slb2727,

Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review? The withdrawal seems to be disabled due the verification process as something might be still missing.

Dear slb2727,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sorry I thought I responded with that information for you already. I will send it asap

Dear slb2727,

I still could not locate any e-mail from you. Did you send it from a different e-mail address?

Please note that we will be forced to close the complaint without receiving the requested information within the next 7 days.

i am trying to find a format to send it that is accepted and shows everything

Dear slb2727,

As we haven't receive any e-mail from you with the requested information, the complaint will be now closed. We can reopen it anytime once we receive the sufficient evidence from you.

Best regards,

Nick