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Dear rastakiller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the withdrawal T&Cs (https://www.betbigdollar.com/terms-and-conditions) and I found this:

„11.4. 2 Players that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions."

Do I understand correctly that you have never made a successful deposit before? Please understand, that this is an industry standard, and most casinos require at least one successful deposit from players who played with some type of free bonus. I would recommend you following the instructions presented by the casino, otherwise, I am afraid you won’t receive your winnings.

Please let us know, when you make a deposit, so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear rastakiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.