bet-at-home Casino -arvostelu

Player complained that he sent to the casino the documents they had requested in order to verify his account for the withdrawal. He then found out his account was locked. When he asked the casino what was the reason he was told they had the right to close his account at the sole discretion and they terminated the agreement between the casino and the player. He said he never got any explanation to this. No reply from the casino, no more update.

Pelaaja valitti, että tilitarkastusta varten lähetetty asiakirja hylättiin, ja heitä syytettiin virheellisten tietojen toimittamisesta ja näin ollen rikottiin kasinoiden T & K: ta. Pelaaja teki myös talletuksen, jonka suuruus oli 1 000 puntaa ennen tilin sulkemista, ja vaati palauttamaan rahat takaisin. Kasino vastasi tähän väitteeseen, jossa kerrottiin, että he olivat asianmukaisesti välittäneet pelaajan kaikista tiedoista ja päivityksistä, mutta kuten kävi ilmi, he lähettivät sen väärään sähköpostiosoitteeseen. Pelaaja sanoi lähettäneensä sähköpostia kasinolle, että heidän sähköpostiosoitettaan muutettiin monta kertaa, mutta kasino ei koskaan vastannut niihin. Lopulta kasino kehotti pelaajaa tutkimaan itsenäisen kriisinratkaisupalvelun, kuten eCOGRA: n, mutta heidän yksityisyydensuojakäytäntönsä mukaan he eivät pystyneet toimittamaan riittäviä todisteita. Ei päivitystä sen jälkeen.

Player complained that after he made a withdrawal request and sent multiple documents for security checks he then received a message saying his account was closed. When he asked for the reason he was told he had breached terms and conditions but the casino failed to explain to him at which point he did so. No reply from the casino, no more update.

Player complained that when he asked for a withdrawal and sent several documents for verification the casino said there were irregularities in his documents and his account was closed. Player didn't understand what was the reason. No reply from the casino, no more update.

Pelaaja 'zakiossa51' oli rekisteröinyt tilin vanhalla osoitteellaan. Hän muutti uuteen osoitteeseen, kun tämä ongelma ilmeni. Hän ei ollut varma siitä, milloin uusi osoite ilmestyy hänen tiliotteisiinsa, joten hän päätti olla päivittämättä uutta osoitetta kasinossa. Hän pyysi peruuttamista ja suoritti tarkistusprosessin. Ensimmäiset kasinoon lähetetyt asiakirjat sisälsivät vanhaa osoitetta, mutta tiliotteella oli vanhempi päivämäärä ja kasino pyysi uudempaa tiliotetta, jossa luonnollisesti ilmestyi uusi osoite. Kasino piti tätä vilpillisenä käytöksenä, lukitsi pelaajan tilin ja kieltäytyi maksamasta voittojaan. Kasino ei toimittanut todisteita todistaakseen puolellaan tarinaa ja pysyi heidän asemansa ennallaan.

Player complained that after he sent the necessary documents for verification his account was locked and he got no explanation at all. Casino replied they were not allowed to discuss this in public. No more update about the case.

Player complained that after he provided all the required documents to the casino they asked him to send a photo of Paysafecard vouchers he used. These vouchers were not purchased in the same country. Player's account got suspended and the casino didn't provide any explanation. Player submitted a complaint to the official regulatory body. No more update.

Player complained that after he sent all the necessary documentation to the casino he got a reply that he had breached terms and conditions. After the player read through these terms and conditions carefully he realized it might've been due to the fact that he hadn't updated his phone number. The casino representative replied that he would check his account and get back to him. No more update since.

Player complained the casino had never asked him for the Paysafecard receipts before, however, for another withdrawal they insisted on them. After using them the player threw them away so their credibility couldn't be checked. No more update about the resolution of this issue.

Player complained he sent several identity-proving documents but was told there were irregularities in the documents. However, the casino wouldn't explain to him what was the issue. No reply from the casino, no more update.

Player complained that after he asked for a withdrawal, he sent to the casino the requested identity-proving document. However, the casino said there were irregularities in these documents and locked his account. A casino representative replied to him he would check this issue, no more reply, no more update.