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bet-at-home Review
Doesn't accept players from Virginia
No Deposit Bonus Not available
Deposit Bonus Not available Visit Casino Browse recommended casinos
Withdrawal limits
Not Limited for EUR
bet-at-home.com Internet Ltd.
2005
> $5,000,000
  • United Kingdom
  • Malta
Overview Bonuses User reviews Reputation explained Discussion 1 Payment methods 15

bet-at-home Review

Bet-at-home Casino is an established internet gambling website that has a wide variety of sports betting, esports and casino games. It has a long history in iGaming terms, having been around since 2005, while the sports website came to life three years earlier.

We decided to put Bet-at-home to the test by carrying out a detailed review of its performance. The site earned itself a good reputation rating, which means we recommend it as relatively reliable for players to use.

This Bet-at-home review will tell you how we came to this conclusion by looking at various aspects of Bet-at-home's service, including its treatment of players, terms and conditions and game selection.

Table of contents:

Company information, licenses, and revenue

The company behind the casino is Bet-at-home.com AG, a company founded back in 1999 by two Austrian entrepreneurs. As a corporation with shares on the stock market, known as an Aktiengesellschaft in German, it boasts a solid corporate structure with several subsidiary companies based in Austria, Malta and Gibraltar. This is backed up by impressive revenue figures: the company reported an annual revenue of €126.9 million for the financial year ending in December 2020.

The Bet-at-home casino generates substantial revenue itself – we believe this to be over $5 million per year in our projected income estimations. While this isn't as high as some of the biggest online casinos, it means that the site shouldn't have problems paying out big wins.

Bet-at-home subscribes to the Malta Gaming Authority (MGA) and Gambling Commission (GC) licenses: two respected institutions who regulate the behavior of its members.

Taking all of this into account, we can see that Bet-at-home casino is a site that we can trust as it's part of a prominent and stable corporation, generates a solid amount of revenue and follows strict gambling regulations.

Trustworthiness, security, and complaints

To play on an online casino we need to be able to trust it, and Bet-at-home does a good job of convincing us that it's trustworthy.

Here are some points worth noting:

  • It has an average complaints-to-size ratio. There are several complaints about Bet-at-home, mainly about verification issues. We would like there to be fewer of them, but it's normal for a medium-sized casino to have a few teething issues.
  • It isn't on any known casino blacklists.

While Bet-at-home can improve areas of its customer service, particularly regarding their verification process, we are confident that it is a secure casino for players to use.

If you do have customer support issues with Bet-at-home casino, or any other casino for that matter, and don't receive a satisfactory response, then Casino Guru offers a mediation service that can help you. It might also be worth contacting the authority in charge of regulating the casino's behavior, which in Bet-at-home's case is the MGA or the Gambling Commission.

Review of Bet-at-home's terms and conditions

Reading through a casino's terms and conditions is essential before depositing money with them, just in case there are some areas that you don't like.

Casino Guru took the time to closely go through Bet-at-home's terms and we consider them to be fair. There is nothing in the small print that makes players mistreatment more likely.

That said, we reiterate that it is a good idea to read through the terms yourself before registering with Bet-at-home, just in case there's something that you don't agree with.

Payments and limits

Bet-at-home offers a list of popular providers that it accepts for payments. These include heavyweights like PayPal and Visa, as well as lesser-known methods like Klarna. However, it doesn't appear to accept cryptocurrencies.

If you are lucky enough to land a huge win – and you would have to be extremely lucky to get this in any casino – then there are no withdrawal limits with Bet-at-home. That means that whatever amount you request, whether it be €100 or €10,000, it should be back in your account after several days, rather than weeks or possibly months like with some casinos.

Customer support and languages

Bet-at-home Casino has a dedicated help section but it is hidden away at the bottom of the page via a small 'Help' icon. Once there, there is a detailed FAQ which covers pretty much any casino topic you can think of. There's also a Live Chat option, but this wasn't available on the day we sent a test question.

Judging by the feedback from various internet sources, Bet-at-home casino offers good customer support and, as far as we know, it hasn't received any complaints regarding an unprofessional attitude from its staff.

The website is available in nine languages, including English, German and Portuguese, which makes getting customer support easier for players in various countries across the world.

Bonuses and promotions

Many online casinos offer bonuses as a way of building a customer base: these may include deposit bonuses, awarded after you add money to your account, and no deposit bonuses which you get just for registering.

At the time of our review, Bet-at-home didn't have any bonuses on offer, however this may change as the casino's management launch new marketing campaigns in the future.

Website design, usability, mobile app

Bet-at-home's website isn't the best that we've seen. It has an outdated design with basic images and fonts. It's easy enough to browse through the game selection, though, and there were no errors when we tried out its games.

It also has a mobile version that runs just as well. In fact, the design even appears a little sharper in this smaller version, so some users may prefer this to playing on their desktop.

Game selection

With Bet-at-home covering live betting, eSports and virtual games in its selection, there are many titles for you to choose from. If you're a slots fan, then there are several games with special features and progressive jackpots to enjoy. There are also classic casino games available, including blackjack and roulette.

Several top providers contribute to Bet-at-home's gaming list, including NetEnt and Red Tiger.

Read more Read less

Bonuses

No Deposit Bonus Not available
Deposit Bonus Not available

Payment methods

Withdrawal limits
Not Limited for EUR

Games
Show all (14)

Slots
Roulette
Blackjack
Betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
eSports betting

Language options

English website
All languages (9)
English customer support
All languages (9)
English live chat
All languages (9)

Game providers

Positives

  • Mobile casino application for Android
  • Casino online since 2005
  • Popular progressive jackpot slots
  • Live dealer games are available
  • Unlimited withdrawals

Negatives

  • Company focuses on sports betting rather than the casino

Interesting facts

  • Huge casino popular in Europe
  • Big company behind the casino - corporate manners
Author & Guarantor: Martin Donly Last updated: 17 Jun 2021
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Reputation explained

Reputation rating of bet-at-home explained

Take a look at the explanation of factors that we consider when calculating the reputation rating of bet-at-home. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

7.7/10
Casino revenues (last 4 years): Medium
Terms and conditions: Fair
Blacklists: None
Size to complaints ratio : Average
Other factors: Neutral

Has this casino done something unfair to you?

Complaints about bet-at-home and related casinos (16)

0 Opened 16 Not solved 0 Solved 0 Rejected

Complaints directly about bet-at-home

Show 11 similiar complaints with 2,213 black points in total (2,213 for this casino)
Discussion

bet-at-home Discussion

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Payment methods

bet-at-home payment methods

Browse an overview of payment methods supported by bet-at-home, along with related limits and fees associated with transactions to or from your casino account.

Payment Method   Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €10 - Unlimited
No Fee
€10 - €10,000
No Fee
-
Skrill Skrill €10 - Unlimited
No Fee
€10 - €6,000
Fee: €5
-
PaySafeCard PaySafeCard €1 - Unlimited
No Fee
€10 - €5,000
No Fee
-
Mastercard Mastercard €10 - Unlimited
No Fee
€30 - €5,000
No Fee
-
VISA VISA €10 - Unlimited
No Fee
€30 - €5,000
No Fee
-
SOFORT Überweisung SOFORT Überweisung €10 - Unlimited
No Fee
Not Available -
Giropay Giropay €10 - Unlimited
No Fee
Not Available -
PayPal PayPal €10 - Unlimited
No Fee
€30 - €5,000
No Fee
-
Trustly Trustly €10 - Unlimited
No Fee
€10 - Unlimited
Fee: €5
-
EPS EPS €10 - Unlimited
No Fee
Not Available -
Diners Club Diners Club €10 - Unlimited
No Fee
€100 - €5,000
No Fee
-
Bank transfer Bank transfer $0 - Unlimited
No Fee
$0 - Unlimited
Fee: €5
-
Skrill 1-Tap Skrill 1-Tap €10 - Unlimited
No Fee
Not Available -
Voucher Voucher $0 - Unlimited
Not Available -
Klarna Klarna €10 - Unlimited
No Fee
Not Available -