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Hi all I won money and tried withdrawal, R1300 was the withdrawal available and when I withdraw the amount there was no issues no they say it was a waiger and then a bonus why then show withdrawal of R1300 available, now they don't want to pay this is shady

Hello zeeeeeee1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bCasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you claim? How much exactly is left to be wagered - can you see the progress of it within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear zeeeeeee1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Nick

I know it was 10 free spins , it did not show any waiger or waiger outstanding that is my issue ..and I know il be repeating myself but it showed me withdrawal funds available R1300 other wise I would not have done so . I feel if that was the case then put the R1300 in my funds to play but I am so disgusted with them I just want my money, showed Nothing on any waiger

Can you please forward some screenshots as evidence - bonus history, balance history, betting history to nikolas.b@casino.guru?

Where was I requested to waiger on R1300 ?as nowhere it was said how do they allow you to even go to withdrawal section and show withdrawal funds available if it had to be wagered?this is fraudulent and if I had to waiger the money why trick me into showing withdrawal amount available R1300.i won't stop as what you are doing is wrong and cheating people out of money ?I have now posted this on my Facebook as a warning to all friends and family and will Cary on until I get my money back.

Hi Nick I have mailed you the screenshot of winnings nowhere it shows bonus round what so ever ,had no responce from you yet

Hi Nick it's been 5 days I have responded and awaiting your response another thing about this is why is it taking 7 days to reply, I responded as soon as I get the notification. Your systems is full of loop holes cheating and stealing money from people .. now I have seen some one over the weekend that told me unless the casino notified me on that amount that I had to waiger wich they did not so this will be my last request for this then I will be taking this case to a new level , Fter numerous communications and proof of this I'm no longer standing for the company's excuses for taking money and it won't be just me I have made contact with some other people sitting in the same boat .

Hello zeeeeeee1987 and thank you for the e-mail provided. However it doesn't show any of the requested information like betting history or bonus history. Can you please forward that information to me? If you are not able to access it please request it from the casino.

Hi who do I ask as I can't get reply from them?

I would like to ask bCasino to join us and help us clarify the player's issue.

Hi Nick ,please do .and also please ask them for proof where I was informed before withdrawal of the so called waiger or bonus ,as I was showed on app available withdrawal amount R1300 .and I feel as a professional company they messed up.

Hello all,

We have carefully reviewed this case.

The players has played with a deposit in the amount of ZAR100 and free spin winnings with wagering in the amount of ZAR23.5

As is stated in our T&C's:

The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:

4. Betting more than ZAR70 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game

Due to his bonus, the maximum bet allowed to the player at the time of play was ZAR2.35.

The player has made bets that are higher than this amount - in the amounts of ZAR3, ZAR5 and ZAR7.5.

Due to this breach, we were entitled to decline his withdrawal request and void his winnings.

I will be happy to provide any further information needed.

Regards,

bCasino Representative.

Hi I appreciate the time put into this I want all that you are saying on images please why would your company allow a withdrawal available to show R1300 if I was not allowed ? This is fraudulent way of taking money as Tuscany casino shows you the availability of funds and also shows the wager amount ?I am disgusted with this , I need you to then put my R1300 back in the game for me to carry on playing as this absurd and total bullshit .if you allow me to withdraw a waiger or is this also in hidden detail?you see there is a loophole in this as this is dishonest.i would like screenhots from your system so I can get some in to look in the above

Surely you cannot show funds available if it was to be wagered on not able to withdraw , and that is your loophole I have screenshots .

Hello zeeeeeee1987,

Please understand that account and betting history checks are done after the player requests a withdrawal so the casino had no chance to know about your breach of term before.

I would like to ask bCasino to forward an evidence of those bets which were over the maximum limit to nikolas.b@casino.guru.

Hi I want my money that it , don't come with all kind of excuses , if they did not know how must I know . They allowed me to withdraw and I want my money finish and klaar or il take this a step up , also help the rest of the people also unfairly treated and not paid

On top of that how the he'll does how much I bet have to do with anything, it's just another excuse not to pay , as I said I want my money

Hello Nick, 

As per your request, I have sent the player's relevant betting history. 

Regards,

bCasino Representative

Hi Nick another thing is they do see how much I bet before allowing me to withdraw they better make a plan I have a family member with the same issue , now we are 2 people to take this further including my friends so sort this crap out , they are liars and will pay for this

And how can they only see the betting after wards, I have some one from Tuscany casino che king what happens here and they also said its not applicable to what happend and was done I want my money

Hello zeeeeeee1987,

After reviewing your betting history, we can also confirm that you did bet over the maximum allowed limit.

Unfortunately, as the casino stated above, once you breach this specific term with an active bonus, they had right to confiscate any winnings.

Is there anything else we can assist you with? If not, we will be closing the complaint.

Dear zeeeeeee1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is bullshit I believe you are messing me around and making all excuses to pay , then pay my money in to my account so I can play further as that is not a reasonable explanation and then I need all the proof as I am taking this further thanks .what number can I give my legal advisor so I can give it to them ,they will get a call from legal wise .

Hello zeeeeeee1987,

Feel free to contact the casino's licensing authorities in order to continue resolving your case. However, as I mentioned above, from our point of view, the casino provided relevant proof so we will be closing the complaint.

Best regards,

Nick