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serious problems in withdrawals. I made a deposit via mastercard but there is no option available via card and after communication I was told to make a deposit via skrill again so that I can make a withdrawal. I did it and again my withdrawal was canceled to approve the withdrawals you have to keep sending mail. in the last withdrawal I made from 4/2/2022 the amount is very small 80 euros but still they do not approve it and do not say the reason. they did not actually respond to the emails, they say excuses. shame on 80 euros.

Dear Tserven21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I understand everything you tell me but when they do not enter the process to explain to me and do not respond to emails it is unacceptable. I have made other withdrawals and I have never been asked for identification

Do I understand correctly that you haven't passed the account verification yet? Is your withdrawal still pending?

no, I have not been asked for data identification and I have made 4 types of withdrawals. I have sent 15 emails today and they are making fun of me.

finally my payment was made ok. I do not know exactly what the problem was. However, they have to see this with the withdrawals. otherwise their application is perfect from the best I have seen as a side

Thank you very much, Tserven21, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Tserven21,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.