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Dear ryzybah95,

Thank you for sharing your experience with us. We’re glad to hear about your successful wager and withdrawal request, but we understand your concerns regarding the withdrawal process and the temporary issue with our live chat. Please accept our sincerest apologies for any inconvenience this may have caused.

We would like to clarify that your withdrawal was approved on Friday. Given that it's a bank transfer, these transactions do require some processing time, which can vary depending on the banks involved. We noticed the withdrawal request was recalled before it had the chance to be processed. We have since approved it again and are closely monitoring the situation to ensure it is processed smoothly this time.

A member of our team has already reached out to you via chat to explain the withdrawal process and to advise against recalling the withdrawal to avoid further delays. Our aim is to keep you informed and to assist in any way we can to ensure your withdrawal reaches you as soon as possible.

Your feedback is crucial for us to improve our services. We are actively working to enhance our withdrawal process and customer communication to prevent similar situations in the future. We want to make sure that your experience with us is nothing but positive from here on out.

Please do not hesitate to get back in touch with us through support@777onfire.com if you have any further questions or need assistance. We’re here to help and ensure your satisfaction.

Thank you for your patience and understanding. We value your trust in our casino and look forward to serving you better in the future.

Warm regards,
777onfire

Dear elhaddadel,

Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and inconvenience you experienced regarding the cancellation of your withdrawal request. Upon investigation, it became clear that an oversight on our part led to this situation, for which we are genuinely sorry.

We acknowledge that our Terms and Conditions did not explicitly state the restriction for players from Ontario, Canada, at the time of your registration and subsequent play. This oversight led to the unfortunate situation you faced. We deeply regret any misunderstanding and the disappointment it caused, especially following your winnings.

In response to this incident, we have updated our Terms and Conditions to clearly outline geographical restrictions, including the exclusion of players from Ontario. We have also improved our registration process to prevent similar issues, ensuring that players from restricted regions are unable to register or play.

Understanding that the refund has been processed, we wish to express our relief that at least this aspect of your experience was resolved promptly. While we recognize that a refund cannot fully alleviate the disappointment experienced, we hope it serves as a testament to our commitment to addressing our players' concerns sincerely and effectively.

Given the restrictions in place for Ontario, we regret that our paths may not cross again in the context of our gaming services. However, your feedback has been invaluable in helping us identify and correct significant oversights in our operations. It has spurred us to enhance our policies and procedures, ensuring a clearer and more transparent communication with all our players.

We deeply appreciate your understanding in this matter. Your experience has prompted essential changes within our platform, and for that, we are grateful. Should you have any more feedback or require further assistance, please feel free to contact us directly at support@777onfire.com.

We apologize once more for the inconvenience and disappointment you've endured. Thank you for your patience and for providing us with the opportunity to rectify our mistake.

Warm regards,

777onfire

Dear iiisarockss,

We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.

In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:

Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.

Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.

Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.

We are committed to rectifying these issues and ensuring you feel supported and valued:

Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.

Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.

Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.

We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.

Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.

Warmest regards,
777onfire

Dear Bufalo42,

Thank you very much for taking the time to share your experience and feedback with us. We are delighted to hear that you've had a positive encounter, especially with our live chat agents, Sofie and Kate. Their commitment to providing helpful and friendly support reflects the high standard of customer service we aim to deliver across our casino platform.

We appreciate your understanding regarding the verification process. While we strive to ensure the security and integrity of all our player's accounts and transactions, we understand the importance of a swift verification process. Please rest assured, we are continually working on improving our procedures to make them as quick and seamless as possible without compromising on security.

It's fantastic to hear that, once verification was completed, you were able to enjoy our quick cash-out process, receiving your winnings in less than 24 hours. Our team works hard to ensure that once all necessary checks are completed, players can access their funds promptly.

We're also thrilled you enjoyed our platform's layout and the extensive range of games provided by numerous reputable game providers. We believe in offering a diverse and quality gaming experience to all our players, and it's gratifying to know we're hitting the mark.

Your recommendation means a great deal to us. It’s players like you who contribute to making our casino a vibrant and welcoming community. We're honored by your support and glad to have met your expectations.

We look forward to continuing to provide you with an enjoyable gaming experience and exceptional service. Should you need any more assistance or have further feedback, please don’t hesitate to reach out.

Thank you once again for your kind words and for choosing our casino. Here’s to many more enjoyable moments and wins!

Warmest regards,
777onfire

Dear Sebastian,

Thank you for taking the time to provide your valuable feedback. We sincerely apologize for the challenges you've faced with our withdrawal process and the wagering requirements. It's clear we've fallen short of providing you with the seamless experience you deserve, and for that, we are truly sorry.

Understanding the inconvenience this has caused, we are committed to rectifying this situation promptly. To start, we’d like to address your concerns directly and expedite the resolution of your withdrawal issue. Furthermore, we aim to review your case personally to ensure that the wagering requirements are clarified and fair.

Please contact me directly at support@777onfire.com so we can address and resolve your concerns as quickly as possible. Your satisfaction is our priority, and we are eager to make things right.

At 777onfire, we take pride in learning from our customers' experiences. Your feedback has highlighted areas where we can improve, and we are taking immediate steps to enhance our processes and prevent similar issues in the future. We are grateful for the opportunity to improve our services and hope to regain your trust.

Thank you again for bringing this to our attention. We look forward to the opportunity to speak with you and to turn your experience around.

Warm regards,

777onfire

Dear AleKing44,

Thank you for taking the time to share your feedback regarding your experience with us. We're thrilled to hear about your success with our welcome offer and your winnings of €3500! We aim to provide attractive and fair gaming opportunities, so stories like yours are what we strive for.

We understand that the verification process seemed lengthy, taking over 3 days plus a weekend. We apologize for any inconvenience this may have caused. Our verification procedure is designed to ensure the security and integrity of all transactions, aligning with industry standards for fraud prevention. However, we recognize the importance of efficiency and are constantly working on streamlining this process to reduce waiting times without compromising security.

Regarding the payout speed, we apologize for any delays you experienced. While our finance team works diligently to process withdrawals as quickly as possible, we acknowledge that our service did not meet your expectations in this instance. We are continuously seeking ways to improve our payout speed, including expanding our finance team's availability, to ensure faster transactions for our players.

It's heartening to hear your positive remarks about Sofie from our live support team. Providing friendly and effective customer service is a top priority for us, and Sofie's dedication is a great example of the high standards we set for our team.

Your feedback is invaluable to us and has been shared with the relevant departments to further our ongoing efforts to enhance our services. Ensuring a pleasant and efficient experience for all our players is our goal, and insights like yours are crucial in guiding our improvements.

We're glad to know that you've received your first €1000 payout and reassure you that we are committed to ensuring all your winnings reach you as promised. Should you have any further inquiries or need assistance, please do not hesitate to reach out to our support team.

Thank you once again for your feedback and for choosing to play with us. We look forward to providing you with an even better gaming experience in the future.

Warm regards,
777onfire