FanDuel Casino Ontario Review

The player from Canada had reported that their account had been blocked by FanDuel, and their funds were inaccessible. The player had had the account for several years and was verified. He had played casino games and sports betting, and his winnings were from his own money. The player had denied sharing his account, which was the reason given by the casino for the block. Despite multiple attempts to communicate with the casino and provide necessary information, the casino had not responded. The Complaints Team had attempted to mediate but received no response from the casino. The case had been marked as 'unresolved', and the player had been advised to contact the Ontario Gaming Authority.

The player from Canada had reported that his casino account had been banned due to usage from two devices, his PC and his phone. He had been unable to withdraw his winnings and his requests to speak with a manager had been ignored. He also mentioned that another person had been using the same family computer but had a separate account. We had attempted to assist by asking for account verification details and inquiring about the use of bonuses. However, due to a lack of response from the player to our inquiries, we had been unable to further investigate or resolve the issue and had to reject the complaint.

The player from Canada, who had been verified by Fan Duel casino 4 months prior, discovered her account had been suspended and she was requested to re-verify her ID. She had been using multiple devices for her account, which resulted in the casino associating her account with another user. After she provided the necessary information and clarified the situation, her account was reopened. The complaint had been resolved and was marked as such in our system.