The player's unable to withdraw his winnings due to payment provider issues. The complaint was resolved as the player's winnigns arrived.
Fairspin Casino - The player's unable to withdraw.
Amount: €130
Fairspin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Fairspin Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
fairspin is a criminal casino. That doesn't pay out winnings. Mastercard doesn't work, please do Skrill, I did it and then they said it doesn't work either!
I warn everyone against depositing!!
Automatic translation:
Public
Public
2 years ago
Hello slizzy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Did you use any bonus to accumulate your winnings? Is your account already verified? What deposit method did you use?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
- First Payout
- Account is verified
- Mastercard as deposit
- Played mostly raw
After I wrote the post here yesterday, they prepared the payment for me and told me by email that the money was on the way. I'm now waiting for it to go to my account and then I'll let you know.
Automatic translation:
