Fairspin Casino - Player faces withdrawal issues with closed account.

I have made deposits to fair spin using my banking application. So I used there internet banking then paid using there recommended procedure. When it came to with draw I got told I must wait as they are investigating why this way I deposited is not available for withdraw. Then I was told I can withdraw to my crypto wallet and when I made I withdraw it was rejected.

Dear 2darryn2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it only related to your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

thank you for answering so quickly. I have verified my account. I was told I need to withdraw using the same method I used to deposit. Then they said I can withdraw using crypto wallet. But it was rejected for what reason?I don’t know. I have also asked for a copy of the communication I have done with them and was denied a copy. I will send screenshots