Tea Spins Casino - Player’s winnings have been confiscated.

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Dear Rakly,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked bonus policy, and this is what I found:

Maximum win resulting from welcome offer free spins is 300 300 GBP/EUR/USD or currency equivalent.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

To clarify your case, could you please confirm the following:

• Are you currently able to log in to your account?
• Are you certain that you did not play using bonus funds or free spins?
• Could you please provide your game history?

If there is any additional information that would support your case, please do not hesitate to contact us. Thank you for your cooperation.

Best regards

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Petra , Im not new to casino to tea spins and I didnt use the welcome bonus , me i had 4000£ pending for widraw, and on that day i cancel the pending of money and I use it , and there I gain 9000£ on wild bufallo 2 i put the bet of 100£ and I win the bonus and there I win 9000 £ , and on the morning thery send me the email i share it with you telling me thery confiscated my money because I played with. Bonus but I didnt had no bonus. And thery put me in account 300£ and tell me I can widraw, my mistake it is bc of sadness and depression and panick ,I played also that money300 £ thery givef me , and now you asked me the transaction history of the game and thery give me the history only of 50 bet i made it on the games ,If you can request them the History of the games from 5/01/36 till 9/01/26 you will fiind what you are serching , I Can still log on my account , and I will submit also the picture of the 50 times i play on games the last time and i lose it the last 300£ remain.

I m so sorry bc I disnt made a screenshot on that night of my wining but you can see my cancel widraw wiche thery confiscated me

hi miss Petra i want to show you and to prove I had money on my acont on peding transaction 4000£ and i used that money and I win 9000£ is not like the tea spin casino sayd i used the bonus , plus I didnt had no bonus. I contact the tea spin by email snd I asked thrm proof I play by bonus abd thery fidnt replay me even bu email even by live chat.

I replay to them emsil but thery not answering me

I try to send a email to tea spin to claim

my money and to tell i didnt use bonus , and I think thery block me yo snd emails

Thank you for your reply and for providing the previous details, Rakly.

• Are there any updates regarding your last message to the Casino?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I dint try no more to contact them because Im to much depressed… sorry.

I new update I wrote now a email and I send them , I explained everything what is happened and I requested to give my money back bc is untrue I played with bonus and I asked them proofs to show me I play with bonus.

And I try it also to contact them by chat but nobady answer.

Dear Rakly

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you Rakly for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Tea Spins Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Ok thank you so much.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And I cannot recover my money back?

Thery judt get the negativity rating?

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter